Compliance Associate

So, who are we?

Hello, we're IG Group. We are a publicly-traded FTSE250 FinTech company who run mobile, web and desktop platforms that help our clients trade stocks & shares, leveraged products, Futures & Options and Crypto.

We are ambitious. Over 340,000 people already use our platforms. We're global with offices in 18 countries and products in 16 regions. We're hungry to move faster, ship better product for our customers and grow our user base. We believe in high autonomy, and we want people who are looking to do things differently in order to create better experiences for our customers.

We work in cross-functional teams and are laser focused on increasing the number of active clients we serve to drive sustainable growth.

Your role in the Team's Success

We are looking for Compliance Associate to join our Global Compliance Team. Reporting to Compliance Manager, you will be based in Krakow and closely collaborating with Compliance Teams across the world. In this role you will play an important part in resolving complex and time-sensitive client disputes, enabling us to mitigate risks and adhere to internal and external deadlines. You will also assist the broader team with other compliance-related tasks (such as performing compliance monitoring of different business areas and/or responding to compliance related inquiries and providing advice to internal stakeholders on compliance related matters) as and when required, thereby enhancing your exposure to the wider compliance function and giving you the opportunity to improve over time.

What you'll do

• Conduct thorough investigations into client complaints, write up and send formal responses within internal and external deadlines
• Cooperate with FOS investigators and respond to their requests for further information and evidence
• Respond to compliance-related queries and provide advice to internal stakeholders on the compliance related matters
• Assist with the day-to-day administration of the global compliance inbox
• Get involved in ad-hoc requests and compliance project work including the use of AI tools in compliance processes
• Report the required MI internally and externally  
• Contribute to transformation of the compliance function by identifying opportunities for improvements, assisting in the development and implementation of necessary changes whether regulatory, business, technology or cost driven
• Perform compliance monitoring of various business lines/functions, identify control gaps, issue improvement recommendations and follow up until resolution
• Monitor the Group’s compliance with relevant regulatory obligations, including the conduct of our staff and adherence to appropriate processes and policies
• Build and develop strong working relationships across Compliance teams, business owners, Risk and Internal Audit
• Take responsibility for information exchange between Central Compliance Teams and local compliance offices, Risk and IA (providing timely and accurate information regarding significant compliance matters that require attention and action)
• Taking active part in knowledge sharing across the team (including training)

What you'll need for this role

Key Qualification Requirements:

• Genuine interest in the compliance function. Previous experience in Compliance/Audit/Internal Audit/Risk (preferably in FinTech or other financial institution)
• Good understanding of financial markets and financial products
• Awareness of FCA regulations and wider MIFID regulatory landscape
• Sound knowledge of IG's product suite (CFD, spread betting, investments) and platforms will be an advantage
• Ability to use our internal systems to gather information and evidence (Genesys, Internet Monitor, iVault, Salesforce) will be an advantage
• Ability to cooperate with internal stakeholders and obtain critical information from different teams within the business (dealing, corporate actions, payments, KYC, etc.)
• Fluency in both verbal and written English is essential (knowledge of other European language would be an asset)
• Inquisitive and analytical approach to problem solving and ability to be make decision
• Considered, diplomatic, can evaluate scenarios with objectivity and impartiality
• Has excellent communication skills and good working relationship with their team, line manager, across the business and with external parties
• Self-motivated, engaged team player who is diligent, organized, flexible, open to change and has an attention to details, accountable and can work towards strict deadlines
• Contributes towards department discussions and decisions and has continuous improvement mentality

How we work

We try to take a thoughtful approach to our ways of working as a company. We follow a hybrid working model with 3 days in the office -- which we think balances the need to collaborate effectively and connect with each other. When it comes to how we deliver, there are 5 things we want everyone to do to drive high performance, better learning and career satisfaction:

• Lead and Inspire: Drives trust, alignment, and enthusiasm
• Think Big: Focus on the problems that most impact commercial outcomes
• Champion the client: Understand and prioritise client's needs
• Deliver at pace: Push for fast, sustainable growth;
• Raise the bar: Take ownership, be accountable and share feedback

We believe that diversity is vital to success, it fuels creativity, drives innovation and sets us up for global success. We're committed to building teams with a variety of perspectives and skills to help us realise our vision and strategy, that's why we encourage applications from people with diverse backgrounds and experiences to join us on this journey. Learn more about our D&I approach here.

The Perks

Your growth fuels our success! Thrive with tailored development programs, mentoring opportunities with leaders, and clear career progression. Expand your network through committees, sports and social clubs. Enjoy extra time off for volunteering and community work.

• Home office equipment reimbursement  
• Hybrid working model (in the office and remote)
• Performance-related annual bonus and company’s shares scheme
• Private medical cover for you and your family/partner (Medicover)
• Multikafeteria system (you can choose a multisport card, vouchers, etc.)
• Life insurance (Generali)
• Employee-led LGBTQ+, Women’s, Black, and Parents & Carers networks with an annual budget for organizing events & projects that foster an open, diverse, and inclusive culture  
• Career-focused technical and leadership training in-class and online, incl. unlimited access to LinkedIn Learning platform
• Well-being events as well as Employee Assistance Programme
• Summer picnic, New Year party and other social events  
• 3 additional days off a year - 1 to celebrate your Birthday and 2 for voluntary work
• App-based parking spots booking system
• Stretching sessions
• Wellbeing weeks

Learn more about the Perks here!

Join us for this exciting journey. Apply now!