Collections Junior Specialist
Collections Junior Specialist
with Italian
with Italian
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy andamp; Consulting, Technology, Operations, Industry X and Accenture Song.
At Accenture Operations we provide business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing andamp; sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.
WHAT WILL YOU DO (JOB QUALIFICATIONS)
As Order to Cash Junior Analyst you'll be responsible for:
- Building and maintaining positive relationships with customers, providing regular updates on account status, overdue payments, and credit limits.
- Forecasting overdue payments and offering insights into customer payment behavior.
- Generating and sending missing invoices, account statements, and ensuring proper documentation for write-offs in non-collectible cases.
- Communicating with customers via phone and email to address overdue invoices.
- Handling credit-related requests on behalf of customers and assisting with unresolved payments or credit notes.
- Preparing regular reports on the status of customer accounts and taking on additional tasks as part of the team.
- Performing commercial disputes (claims) related to O2B process or financial disputes related to Collection process – contact with customers.
- Performing order management related activities: order entry, order amendments and rejections.
- Managing order blocks.
- Overseeing urgent orders process.
- Performing outbound and inbound calls and e-mails to customers related to collections/order management process.
- Meet collection targets and monthly service level agreements (SLAs).
- Collaborating with internal teams to resolve customer issues and supporting colleagues when needed.
Flexible: The work location for this role may include a mix of working remotely, onsite at a client or in an Accenture office (Warsaw or Gdansk) - depending on specific project circumstances
With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.
ADDITIONAL BENEFITS FOR YOU:
- Thrive in a dynamic workplace that values and celebrates diverse perspectives. Contribute to an innovative environment where your input drives process improvements and operational efficiencies
- Access continuous learning opportunities.
- Work on projects for international clients, expanding your skills set.
- Agile Team Role: The Agile Team is a separate group of Fandamp;A professionals that may support different projects depending on business priorities
- Business Needs: The Agile Team is designed to be flexible and adaptable, providing support to regular employees during peak times, transitions, or unexpected challenges
- Collaboration: The Agile Team works closely with regular employees, ensures collaboration through regular check-ins and joint sessions
- Members of the Team are chosen based on their comprehensive Fandamp;A skills set andamp; flexibility to work for different clients
THE AGILE TEAM:
You will be a part of the Agile workforce, with the opportunity to support various clients in Fandamp;A based on current business priorities.
- The Agile Team is designed to be flexible and adaptable, providing support to regular employees during peak times, transitions, or unexpected challenges
- Collaboration: The Agile Team works closely with regular employees, ensures collaboration through regular check-ins and joint sessions
- Members of the Team are chosen based on their comprehensive Fandamp;A skills set andamp; flexibility to work for different clients
WHAT DO WE EXPECT
- Very good English and Italian language skills (minimum B2 level, special focus on speaking part)
- Ability to thrive in a dynamic and fast-paced environment
- Ability to work independently and manage more complex cases
- Excellent communication and interpersonal skills, both written and spoken (due to the daily phone and email communication with customers)
- Familiarity with Microsoft Office tools
- Ability to work in a hybrid mode (50/50) from Warsaw or Gdansk. There is a possibility to work fully remotely.
NICE TO HAVE:
- Knowledge of SAP
- A degree in finance or a related field.
- Experience in Order to Cash or Customer Service area
Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.
