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Enterprise Managed Services (EMS) in PwC Poland is rapidly expanding as part of the Managed Services Operations. You can play an important role in supporting and transforming the operations of our domestic and international Clients. We continuously enhance our operations by applying best practices, streamlining processes, and integrating cutting-edge technological solutions for our customers. Join us in shaping and transforming operations for our domestic and international clients, as we delve into diverse, complex projects and collaborate closely with expert consulting teams to provide comprehensive finance services, including accounting and reporting, tax as well as financial planning & analysis, across various sectors in the region.
Now, we are looking for people with prior experience working with healthcare professionals (HCPs) or healthcare organizations (HCOs), who want to transition into a back-office role. This position focuses on leading the engagement team that manages contracts and supports administrative processes for healthcare professionals and stakeholders - without client visits or sales responsibilities.
We are looking for:
HCP Engagement Operations Team Lead
Your future role:
- Lead, mentor and supervise team members in HCP engagement operations,
- Maximize operational effectiveness, optimize workflows, allocate tasks, and monitor progress to meet SLAs,
- Oversee HCP contracting, onboarding, FMV/tiering assessments, and payment processes,
- Ensure that all operational procedures are documented and standardized,
- Drive continuous improvement of processes and efficiency, with a focus on accuracy and adherence to compliance standards,
- Coordinate with cross-functional teams to support HCP/HCO activities.
Apply if you have:
- Bachelor’s degree, preferably in Life Sciences, Business, or related field,
- 5+ years of experience in HCP operations, compliance, or pharmaceutical industry support,
- Prior experience managing a team or leading operational processes,
- Strong understanding of HCP compliance requirements (FMV, Sunshine Act, etc.),
- Excellent organizational, communication, and stakeholder management skills,
- Proficiency in HCP engagement systems and reporting tools.
By joining us you gain:
- Work flexibility - hybrid working model (2 days on-site, 3 days remote), flexible start of the day, workation, sabbatical leave,
- Development and upskilling - our full support during onboarding process, mentoring from experienced colleagues, training sessions, workshops, certification co/financed by PwC and conversations with native speaker,
- Wide medical and well-being program - a medical care package (incl. physiotherapy, discounts on dental care), coaching, mindfulness sessions, psychological support, education through dedicated webinars and workshops, financial and legal advice,
- Possibility to create your individual benefits package (a.o. lunch pass, insurance packages, concierge, veterinary package for a pet, massages) and access to a cafeteria - vouchers, discounts on IT equipment and car purchase,
- 3 paid hours for volunteering per month,
- Additional paid Birthday Day off,
- And when you start enjoying PwC as much as we do, you may recommend your friend to work with us.
Recruitment process:
- Submit your resume,
- Have a short phone conversation with our Recruiter,
- Let's get to know each other better during two rounds of interviews.
If you are interested in this position, please send us your CV in English.
If you have additional questions, please contact us: pl_mso_career@pwc.com
Please note that we do not collect resumes in our inbox.
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