Praca Service Management Manager (m/f/d) , Warszawa

We’re JTI, Japan Tobacco International and we believe in freedom. We think that the possibilities are limitless when you’re free to choose. And we’ve spent the last 20 years innovating, creating new and better products for our consumers to choose from.

But our business, isn’t just business. Our business is our people. Their talent. Their potential. We believe when they’re free to be themselves, grow, travel and develop, amazing things can happen for our business. That’s why our employees, from around the world, choose to be a part of JTI and why 9 out of 10 would recommend us to a friend.

So when you’re ready to choose a career you’ll love, in a company you’ll love, feel free to #join the idea!

Service Management Manager (m/f/d)

Service Management Manager (m/f/d)

Location: Warszawa,

Nr ref: 104279

About the position:

The purpose of this position is to ensure optimized level of service management activities and ownership of selected product(s) remaining under scope of the function.

As a part of Service Management activities, the goal of this position is to ensure that practices are established, documented, followed and adjusted, driving value and reflecting most optimal functionality based on compliance.

In terms of product ownership, the goal is to establish, develop and ensure efficient user experience of the product. This requires close partnership with developing functions (IT) and end users. It also requires transparent and comprehensive documentation, implementation and development plans. It involves product life cycle that may require decommissioning the product.

Main areas of responsibility:

Ensure Service Management foundations are well understood in the area of position and Team coverage
Make clear, concise and comprehensive technical documentation on Service Management Practices and Products
Make continuous improvement recommendations related to Service Management and present conclusions to businesses, functions and management by leveraging leading practices, and benchmarking performance across Global Business Services
Promote standardization approach of Service Management components across GBS Service Delivery Team
Development and maintenance of Product/tool in order to enable full accessibility and business continuity
Own decommission plan of the product (MyRequest) and provide guidance and alignment with key stakeholders and functions
Create space to share/receive feedback, promoting proactive ways of collaboration
Manage escalations based on solid, factual communication, having short/medium/long term solution as a main goal
Keep stakeholders updated on trends / major risks that require attention of preventive steps

As a key member of the Service Management team, you will:

Drive execution of GBS strategic initiatives
Plan and manage projects execution, tools development or decommission
Foster strong partnerships across functions and promote proactive approach
Ensure compliance with JTI’s Code of Conduct, J-SOX, and corporate governance
Champion continuous improvement and value creation
Upgrade your Project Management skills and leave footprint on GBS ways working!

Requirements:

5+ years experience in business tool management, Service Now (finance area)
Experience in project management around technology and innovation
Process design skills and understanding of technology dependencies
Good understanding of GBS platforms and tools
Excellent communication and stakeholder management skills
Strategic mindset and problem-solving capabilities
Ability to manage multiple priorities

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.

JTI GBS Poland Sp. z o.o. has introduced an Internal Reporting Procedure for Whistleblowers. If you would like to review this procedure, it is available upon request.

If you decide to participate in this recruitment, the administrator of your data will be JTI GBS Poland sp. z o.o. with headquarters in Warsaw. Your data will be processed only to support the recruitment process in which you participate. Detailed information on the processing of your data here.

PROCEDURE:
JTI GBS Sp. z o.o. has introduced an Internal Reporting Procedure for Whistleblowers.
If you would like to review this procedure, it is available upon request.