Strefa Klienta
Infosys Poland is a leading provider of outsourcing, consulting and services and one of the biggest employers from the business services sector in Poland. The Polish unit employs over 2,600 highly qualified professionals, providing BPO, HRO and ITO services for 25 clients from all over the world in over 20 languages.
Currently we are looking for the candidate for the position of:
Sourcing and Procurement Operations Manager
Łódź, łódzkie
Key responsibilities
Managing and monitoring operations
Driving actions improving customer satisfaction
Providing professional support and guidance to Team Leaders
Managing customer relationship and expectations
Assuring adherence to procedures and high level of process quality in the department
Coordinating productivity and profitability improvement actions of S&P department
Developing key talents and potentials in the team
Leading projects and/or coaching project leaders
Assuring monitoring, analysing and solving problematic issues
Handling and preventing customer complaints and escalations
Identifying and exploring new business opportunities
Organizing and performing regular interactions with operational staff (skip-level meetings, MBWA etc.)
Managing customer relationship and expectations
Assuring adherence to procedures and high level of process quality in the department
Coordinating productivity and profitability improvement actions of S&P department
Developing key talents and potentials in the team
Leading projects and/or coaching project leaders
Assuring monitoring, analysing and solving problematic issues
Handling and preventing customer complaints and escalations
Identifying and exploring new business opportunities
Organizing and performing regular interactions with operational staff (skip-level meetings, MBWA etc.)
Requirements
Fluent English
Knowledge of other European language would be an asset
Minimum 4 years of leadership experience on the similar position
Minimum 2 years of experience in Sourcing and/or Procurement area
Customer orientation and experience in maintaining relationships with client on managerial level
Personal efficiency and time management
Interpersonal and motivational skills
Independence and decision-making skills
Pro-active and preventive approach in problem-solving
Analytical skills & eye for detail
Ability to identify innovative improvement opportunities and coordinate their implementation
Stress resistance
We offer to the candidates
Career in the multinational company
Unique opportunity to take part in international projects and gain experience with various businesses
Set of social benefits to choose from
Salary adequate to your competencies
External and internal training program
If you are interested in our offer, would like to develop your professional career in Infosys Poland, please do not hesitate to send us your resume via APLIKUJ button bellow the ad.
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