Strefa Klienta
Zalogowany jako
Pracodawca zakończył rekrutację na to ogłoszenie
Job description:
| ⢠Processing of vendor queries ⢠Provide Payment Due Date/Details; ⢠Locate Missing Invoices (Vendor has proof of sending); ⢠Have enough knowledge to explain reason for invoice rejection/deletion and action to be taken by vendor ⢠Provide Tax Related Documents to vendors (Withholding Tax, Tax Exemption Cert (DPP), etc.); ⢠Investigate queries raised by vendor; ⢠Exercise diligence in reviewing and resolving queries; ⢠Respond to vendor inquiries in a polite and helpful manner; ⢠Ensure delivery within agreed global and local performance metrics; ⢠Identify opportunities for process improvements in assigned and related tasks. ⢠Timely and accurate processing of queriesâ take ownership and initiative until transaction is successfully and accurately processed ⢠Thoroughly check work prior to completion to avoid unnecessary corrections ⢠Collate and input data with high level of accuracy and in accordance with Service Level Agreements ⢠Input information into systems, maintain and update records ⢠Communicate with internal and external customer in an effective and efficient manner ⢠Act as an effective team player ⢠Maintain and implement agreed self-development plan ⢠Ensure that all relevant Shell and SSSC standards and guidelines are met; ⢠compliance to SOX rules and guidelines ⢠Carry out other assignments assigned by the supervisors Dimensions Processing of approx.1000 vendor queries in a month spanning up to severaloperating units and two SAP Systems |
Requirements:
Experience of customer relations management for Vendor Help Desk role
⢠Bachelorâs degree in Finance, Accounting, Economics or Business Administration preferred;
⢠Experience in a similar role is preferred but not required;
⢠Possess basic Financial Accounting knowledge;
⢠Good in problem solving and has critical thinking skills;
⢠Ability to work under tight deadlines;
⢠Computer literate - knowledge of SAP application and other Microsoft software is a plus.
⢠Good written and oral communication skills
⢠Fast and accurate data input skills
⢠Attention to details
⢠Customer focus
⢠Ability to work autonomously while keeping other team members informed as appropriate
⢠Ability to work under pressure and time constraints
⢠Ability to recognize issues, attempt resolution and escalate problems if unable to resolve
â¢Language requiremensts:
⢠Turkish - Native or B2/C1
⢠English - B2/C1
⢠Polish- Native or C1Number of Vacancies: 1
Shell is an Equal Opportunity Employer
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