Temat tygodnia
Zatrudnienie, wynagrodzenia, inwestycje i aktualne oferty pracy.
Trwa ładowanie. Prosimy o chwilę cierpliwości.
State Street Bank Poland
Data aktualizacji: 2020-09-25
Gdańsk, pomorskie
Bankowość, Obsługa klienta
angielski
Data aktualizacji: 2020-09-25 Aplikuj
REKRUTACJA ZDALNA
Senior Client Service Representative
Location: Gdańsk

PRINCIPAL TASKS

  • Provide inquiry and operational support to internal and external clients on complex, high risk asset servicing functions.
  • Support Asset Managers trading in multiple instruments and products
  • Daily Market Trade Settlement Reporting – Mitigating risk by managing settlement of trade and cash exposure
  • Maintenance of accurate records of research, follow up and client interaction.
  • Initiates communication to clients on complex asset servicing matters.
  • Liaison with the internal service teams to solve enquiries raised and collaborate to build a cohesive service delivery model.  Identifies the need for escalation of issues.
  • Proactively identifies service issues with client facing impact and brings them to the attention of appropriate parties for resolution.
  • Proactive management of Asset Manager Relationships, through regular service review.
  • Ensure all relevant regulation & internal procedures are completed and adhered to
  • Ensure Alignment on market industry changes and trends

REPORTING AND RECONCILIATION

  • Preparation and review of the reporting for client purpose;
  • Tracking and conducting research to resolve issues and respond to inquiries from external clients or internal departments and maintain accurate records of follow-up actions and client contact.
  • Maintain working knowledge of processing activities.
  • Continually evaluate current processes to strive for increased efficiency.

COMMUNICATION & RELATIONSHIPS

  • Communicate professionally and timely while utilizing proper method of communication with business units and clients.
  • Communicate effectively on issues/problems to the Client and to SSC management and ensure a proper and timely follow-up to ensure resolution.
  • Keep Team Supervisor informed as to the daily work or projects progress and status of requests.
  • Contribute actively in team activities, sharing experiences and ideas.
  • Display a culture of individual ownership of tasks to embed a clear individual sense of accountability in performing the role.
  • Ensure the highest level of the Code of Conduct is displayed in your behavior.
  • Support the “Risk Excellence” culture within the business.
  • Promote a culture of transparency when dealing with clients , management ,  auditors and regulators

ORGANISATION

  • Strong customer service, communication, organizational and problem solving skills.
  • Ability to multitask, ensure accuracy and execute against pre-determined deadlines
  • Work independently to research and resolve problems considering multiple avenues for resolution.
  • Ability to work with moderate guidance, accountable for individual results and impact on work group.
  • Adhere to clean desk policy, data privacy policy and thorough record keeping.
APPLY NOW
State Street Bank Polska