PRINCIPAL TASKS

• Provide inquiry and operational support to internal and external clients on complex, high risk asset servicing functions.
• Support Asset Managers trading in multiple instruments and products
• Daily Market Trade Settlement Reporting – Mitigating risk by managing settlement of trade and cash exposure
• Maintenance of accurate records of research, follow up and client interaction.
• Initiates communication to clients on complex asset servicing matters.
• Liaison with the internal service teams to solve enquiries raised and collaborate to build a cohesive service delivery model.  Identifies the need for escalation of issues.
• Proactively identifies service issues with client facing impact and brings them to the attention of appropriate parties for resolution.
• Proactive management of Asset Manager Relationships, through regular service review.
• Ensure all relevant regulation & internal procedures are completed and adhered to
• Ensure Alignment on market industry changes and trends

REPORTING AND RECONCILIATION

• Preparation and review of the reporting for client purpose;
• Tracking and conducting research to resolve issues and respond to inquiries from external clients or internal departments and maintain accurate records of follow-up actions and client contact.
• Maintain working knowledge of processing activities.
• Continually evaluate current processes to strive for increased efficiency.

COMMUNICATION & RELATIONSHIPS

• Communicate professionally and timely while utilizing proper method of communication with business units and clients.
• Communicate effectively on issues/problems to the Client and to SSC management and ensure a proper and timely follow-up to ensure resolution.
• Keep Team Supervisor informed as to the daily work or projects progress and status of requests.
• Contribute actively in team activities, sharing experiences and ideas.
• Display a culture of individual ownership of tasks to embed a clear individual sense of accountability in performing the role.
• Ensure the highest level of the Code of Conduct is displayed in your behavior.
• Support the “Risk Excellence” culture within the business.
• Promote a culture of transparency when dealing with clients , management ,  auditors and regulators

ORGANISATION

• Strong customer service, communication, organizational and problem solving skills.
• Ability to multitask, ensure accuracy and execute against pre-determined deadlines
• Work independently to research and resolve problems considering multiple avenues for resolution.
• Ability to work with moderate guidance, accountable for individual results and impact on work group.
• Adhere to clean desk policy, data privacy policy and thorough record keeping.