PRINCIPAL TASKS
- Provide inquiry and operational support to internal and external clients on complex, high risk asset servicing functions.
- Support Asset Managers trading in multiple instruments and products
- Daily Market Trade Settlement Reporting – Mitigating risk by managing settlement of trade and cash exposure
- Maintenance of accurate records of research, follow up and client interaction.
- Initiates communication to clients on complex asset servicing matters.
- Liaison with the internal service teams to solve enquiries raised and collaborate to build a cohesive service delivery model. Identifies the need for escalation of issues.
- Proactively identifies service issues with client facing impact and brings them to the attention of appropriate parties for resolution.
- Proactive management of Asset Manager Relationships, through regular service review.
- Ensure all relevant regulation & internal procedures are completed and adhered to
- Ensure Alignment on market industry changes and trends
REPORTING AND RECONCILIATION
- Preparation and review of the reporting for client purpose;
- Tracking and conducting research to resolve issues and respond to inquiries from external clients or internal departments and maintain accurate records of follow-up actions and client contact.
- Maintain working knowledge of processing activities.
- Continually evaluate current processes to strive for increased efficiency.
COMMUNICATION & RELATIONSHIPS
- Communicate professionally and timely while utilizing proper method of communication with business units and clients.
- Communicate effectively on issues/problems to the Client and to SSC management and ensure a proper and timely follow-up to ensure resolution.
- Keep Team Supervisor informed as to the daily work or projects progress and status of requests.
- Contribute actively in team activities, sharing experiences and ideas.
- Display a culture of individual ownership of tasks to embed a clear individual sense of accountability in performing the role.
- Ensure the highest level of the Code of Conduct is displayed in your behavior.
- Support the “Risk Excellence” culture within the business.
- Promote a culture of transparency when dealing with clients , management , auditors and regulators
ORGANISATION
- Strong customer service, communication, organizational and problem solving skills.
- Ability to multitask, ensure accuracy and execute against pre-determined deadlines
- Work independently to research and resolve problems considering multiple avenues for resolution.
- Ability to work with moderate guidance, accountable for individual results and impact on work group.
- Adhere to clean desk policy, data privacy policy and thorough record keeping.
