Job description:
Job Description – Contractor Service Desk Analyst
Standard daily support activities:
- Single point of contact for all IQN related queries from business users.
- Manage Contractor Service Desk functional mailbox to ensure all the queries are resolved.
- Manage Salesforce Ticketing tool - log, track, manage and resolution.
- Resolve queries/issues and engage/escalate to appropriate teams (if required) for issue resolution.
- Support resolving IQN invoice issues and work with Accounts Payable Team for issue resolution.
Create and Review Contracts in IQN, Contract Maintenance:
- Support new hire/extension request from Hiring Managers.
- Create Requisitions, Assignments and Project Agreements in IQN.
- Identify cost savings opportunities and work collaboratively with CP team to deliver the value.
- Collaborate with CP Leads/Category Managers on application of category strategy.
- Enforce compliance and governance with HR, Categories, Legal policies.
Drive Continuous Improvement:
- Comply, Execute and maintain Standard Operating Procedures (SOP)
- Maintain and adhere to agreed SLAs/KPIs
IQN Reporting Queries:
- Provide reports as per business requirements.
- Provide guidance to business to generate IQN reports if required.
Requirements:
- At least 2 years of experience in HR, Customer Service or Purchasing.
- Knowledge of VMS and/or SAP system is an advantage.
- Ability to learn fast and jump into the role swiftly.
- Continuous Improvement mindset.
- Customer oriented.
- Adapt rapidly to changing circumstances/priorities.
- Ability to work autonomously under limited supervision.
- Positive attitude, excellent communication skills, open mind.
- Multi-tasking and prioritizing requests, ability to work under time pressure with fluctuating workload.
- Ability to work with Teams located in other countries.
- Fluent English.
- Readiness to work in 2 shifts system.
Number of Vacancies: 4
Benefits of working at Shell:- Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
- Unique opportunity to fulfill your potential with personal and professional development programs
- Work in a smart and motivated team within a supportive and inclusive culture with strong values
- Attractive salary and bonuses
- Complex medical care and individual life insurance
- Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
- Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
- Opportunity to participate in social and community projects
