For our client, newly opened SSC in Cracow we are looking for candidates for a position of
OTC Team Leader with French
OTC Team Leader with French
Work place: Kraków
Ref. no 180594/4374
Opis stanowiska:
- manage O2C teams. Ensure quality and efficiency of work produced. Hold regular meetings, coach and mentor team, recognize key employees,
- be a Subject Matter Expert for O2C related topics,
- support migration of O2C processes from European countries to Krakow,
- oversee escalated AR, cash applications, credit issues, dispute management and ensure timely resolution,
- publish enterprise-wide cash application reports, unapplied forecasts and tracking report,
- support as needed, customer negotiations in order to secure adequate guarantees for credit lines,
- oversee region’s receivables collection activities, including unique collections plans, bankruptcy or special action notices and placement of accounts with collection agencies,
- provide local Finance Directors/Controllers with bad debt reserve recommendations per corporate policy,
- appropriately manage and escalate issues with service delivery,
- perform regular performance evaluations of staff members,
- identify and contribute to continuous improvement initiatives within the O2C function, ensuring that improvements are incorporated in the work routine. Form strong collaborative relationship with Global Process Owners,
- ensure robust compliance environment with applicable policies, procedures and processes,
- ensure fulfillment of Key Performance Indicators (KPIs) and Service Level agreements (SLAs), continuously improving on performance benchmarks,
- proactively monitor and operate a robust SOX and internal control environmen,
- build strong relationship with key stakeholders.
Wymagania:
- undergraduate degree in Finance / Accounting / Business Administration,
- 4+ years of relevant experience,
- diversified Industrial Products/Manufacturing industry experience preferred,
- prior experience in managing the O2C function in a shared services environment,
- strong written and oral communication skills,
- proficiency in English, good French.
Oferta obejmuje:
- attractive salary
- social package
- opportunity for further professional development
