Pracodawca zakończył rekrutację na to ogłoszenie
Job description:
Purpose:
• Responsible for performing debt collection activities for Shell operating units under Finance Operations Manila scope ( see Dimensions )
• To provide support to the Debt Collection Supervisor
• Responsible for ensuring that customer debts are collected in line with contracted payment terms and in accordance with Downstream Credit Manual
• Adhere to the escalation process in carrying out the debt collection activities
• Responsible for managing release of credit blocked orders
• Maintain and foster good working relationships with Sales, the business and with relevant FO business partners.
• Perform dispute initiation and monitoring of resolution in accordance with the defined SLA
• Handle customer queries as well as that of the Customer Service Center
• Coordinate with Sales and the business account reviews on assigned portfolios
• Investigate payment discrepancy reason if the customer fails to provide it in their remittance data.
• Negotiate and recommend refinancing of overdue debts
• Recommend for credit line increase/decrease/revocation
• Contribute ideas on process enhancements/improvement
• Shows willingness to accept responsibilities assigned and in fact displays eagerness to succeed
• Identified excellence by objective results, trainers assessments, and management evaluation
• Handles complex accounts and knows the in/out of the process
• Has good communication skills and maximizes this to deliver above average performance in debt collections
• This role will have an exposure to business leaders and third party customers. The role requires high level of negotiation skills and involves maximising commercial opportunities whilst taking acceptable risks . This will require creating very good working relationships with the local Credit Team, OTC , Sales and other FO business partners. Having the ability of meeting with the customers to discuss a range of issues but still maintain a solid relationship wherever possible
Requirements:
Qualifications
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Number of Vacancies: 1
Benefits of working at Shell:
Shell is an Equal Opportunity Employer
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