The Client Service Representative - Custody serves as a contact for Custody clients and provides timely and accurate resolution of client inquiries to ensure exceptional levels of client service are met. The Junior Client Service Representative performs daily service and transaction work and actively participates in the execution of client account conversions.

Responsibilities:

• Proactively respond to custody related client inquiries on a daily basis.
• Work with internal departments to prioritize client requests, deliverables and issue resolution.      
• Utilize relevant internal technology solutions to effectively manage client inquiries.
• Introduce and familiarize clients with new technology, automation tools and products.
• Complete monthly client reporting requirements.
• Assist in maintaining and reporting on client service related metrics.
• Participate in team based project work and audits.  
• Monitor receipt of all client documentation and analyze exposure of missing documentation to BBH/client.
• Ensure proper escalation and follow through on claims.      

Requirements:

• Fluency in French and English (written and spoken).
• 1-2 years of prior work experience in a client servicing role preferably in finance sector
• BA/BS degree, and equivalent work experience.
• Ability to effectively prioritize and resolve client needs.
• Ability to build and maintain internal and external client relationships.
• Ability to learn and utilize new technologies to research, analyze, and resolve client needs.
• Experience in reporting and managing multiple data sources.
• Comprehensive working knowledge of Excel.

What we offer:

• Working in a company with rich tradition and culture
• Being an important member of the organization, we are not a BPO/SSC
• Meaningful job with possibilities to make a difference
• Numerous learning and development opportunities – language courses, additional trainings
• Atmosphere built on trust, support and mutual respect
• Rich benefit and bonus package
• Attractive salary reflecting skills, competencies and potential
• Modern facilities fostering collaboration and fun
• Work-life balance