Temat tygodnia
Wywiad ze Scottem Newmanem, dyrektorem zarządzającym State Street Bank w Polsce.
Trwa ładowanie. Prosimy o chwilę cierpliwości.
Przeglądana oferta pracy jest nieaktualna
Michael Page
Data aktualizacji: 2019-04-25
Customer Service Manager (FMCG)
Nr ref. 27840_MP_PL
Warszawa, mazowieckie
BPO/SSC, Obsługa klienta
Data aktualizacji: 2019-04-25

Oferta pracy jest nieaktualna

Pracodawca zakończył rekrutację na to ogłoszenie

Customer Service Manager (FMCG)


Our client, an international FMCG company, is looking for an experienced customer services to hire and lead a new team of customer service specialists (CEE region).
What's on Offer
  • An interesting offer for experienced leaders
  • Attractive salary + bonuses
Job Description
  • Co-create new structures of Customer Service Department
  • Manage and work with team members to maintain an efficient inventory holding for the brand ensuring the turn level is high, slow moving and obsolete stock is managed effectively
  • Understanding the process' end to end to effectively manage the team with a focus on outcome whilst operating within the rules of the business
  • To ensure that the Customer Services function operates effectively and that the functions activities are aligned to departmental and company objectives
  • Build effective, credible relationships with other teams and departments to deliver Customer Service Excellence.
  • To ensure the accurate processing of customer orders and order confirmations within agreed timescale.
  • To ensure that the Customer Services function is adequately staffed and trained to deliver an efficient service to internal and external customer
  • Organize and manage the team to prioritise workload, including supporting the team by being hands on when needed
  • Create and sustain a positive team environment displaying high levels of motivation and excellent team spirit
The Successful Applicant
  • Proven experience within a busy commercial customer service environment (order management)
  • Previous experience of managing a team Fluent English as a must
  • Experience gained within FMCG environment
  • Good knowledge of CRM and ERP Systems (SAP desirable)
  • Excellent customer awareness and focus
  • Excellent communication and interpersonal skills
  • Excellent planning, organising and prioritising skills
  • Excellent decision making and problem solving abilities - determine solutions for challenges

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