Trwa ładowanie. Prosimy o chwilę cierpliwości.
Przeglądana oferta pracy jest nieaktualna
Michael Page
Data aktualizacji: 2019-04-25
Customer Service Manager (FMCG)
Nr ref. 27840_MP_PL
Warszawa, mazowieckie
BPO/SSC, Obsługa klienta
Data aktualizacji: 2019-04-25

Customer Service Manager (FMCG)


Our client, an international FMCG company, is looking for an experienced customer services to hire and lead a new team of customer service specialists (CEE region).
What's on Offer
  • An interesting offer for experienced leaders
  • Attractive salary + bonuses
Job Description
  • Co-create new structures of Customer Service Department
  • Manage and work with team members to maintain an efficient inventory holding for the brand ensuring the turn level is high, slow moving and obsolete stock is managed effectively
  • Understanding the process' end to end to effectively manage the team with a focus on outcome whilst operating within the rules of the business
  • To ensure that the Customer Services function operates effectively and that the functions activities are aligned to departmental and company objectives
  • Build effective, credible relationships with other teams and departments to deliver Customer Service Excellence.
  • To ensure the accurate processing of customer orders and order confirmations within agreed timescale.
  • To ensure that the Customer Services function is adequately staffed and trained to deliver an efficient service to internal and external customer
  • Organize and manage the team to prioritise workload, including supporting the team by being hands on when needed
  • Create and sustain a positive team environment displaying high levels of motivation and excellent team spirit
The Successful Applicant
  • Proven experience within a busy commercial customer service environment (order management)
  • Previous experience of managing a team Fluent English as a must
  • Experience gained within FMCG environment
  • Good knowledge of CRM and ERP Systems (SAP desirable)
  • Excellent customer awareness and focus
  • Excellent communication and interpersonal skills
  • Excellent planning, organising and prioritising skills
  • Excellent decision making and problem solving abilities - determine solutions for challenges

Jeśli czujesz, ze ta oferta jest dla Ciebie, kliknij w przycisk aplikuj
i prześlij nam swoje CV lub profil LinkedIn.


  • Kandydat w centrum uwagi
  • Doradztwo i pełne wsparcie
  • Najlepsze oferty pracy od sprawdzonych pracodawców