Job Description

Responsibilities:

• Lead and motivate staff, particularly direct reports.
• Agree goals for team annually and keep up to date on the Performance Planning System during the year.
• Take responsibility for the quality of service provided to the assigned clients.
• Perform and/or monitor quality and internal controls for all team deliverables.
• Plan and manage the daily processes and the effective utilization of resources.

• Identify issues and problems in service delivery and carry out necessary corrective actions, keeping the team and the Officer informed of the issue. 
• Ensure that Key Performance Indicators are produced and dispatched to the Donor Sites as required.
• Review corporate documentation on the processes, procedures and controls and evaluate the continuing effectiveness of these and related systems, initiating remedial action as necessary.
• Ensure documentation exists for any client-specific procedures.
• Develop and maintain good relationships with relevant colleagues in service support departments and contacts in the Donor Sites.

Requirements:

• Understanding of the asset management industry/Finance environment.
• Past client service experience would be advantageous.
• Must be self-motivated and adaptable.
• Must be able to manage team deadlines to provide deliverables.
• Attention to details.
• Understanding of the importance of effective communications to clients.
• Good numerical and analytical skills.
• PC literate and competent in use of spreadsheets and word processing. Good technical skills in using MS Office.
• Ability to work under pressure and to tight deadlines.
• Skilled communicator, both verbal and written.
• Good management skills.
• Fluency in English required.