Strefa Klienta
Discovery is a global leader in the media sector, serving passionate fans around the world with content that inspires, informs and entertains. Discovery delivers over 8,000 hours of original programming each year across deeply loved content genres.
We are currently recruiting for Discovery's Global Business Services (GBS) organisation that maintains operations worldwide. The organisation is known for its innovative thinking, best practice implementation and customer service. Discovery seeks to unlock financial value for the company through igniting curiosity in all of its team members, encouraging collaboration and constant transformation of GBS process.
What's on Offer
Discovery offers work in convenient location, attractive package of benefits and competitive salary
Job Description
- Review customer status and initiate make collection activities based upon corporate
policies and procedures - Respond to inquiries from internal and external customers in accordance
with specified service level agreement - Identify and resolve disputes according to company standards
- Negotiate payment schedules with management approval
- Enter and maintain detailed conversation notes for all customer accounts
- Perform account maintenance when necessary or instructed (refunds, credits, write
offs etc.) - Maintain data integrity at all times
- Provide weekly, monthly reports and analysis of portfolio for management
- Identify and escalate delinquent accounts that pose a revenue risk
- All other functions as assigned
The Successful Applicant
- 2-3 years of business to business collection experience within
a high transactional volume environment - Strong verbal and written communication skills with the ability to articulate findings
and present and implement optimal solutions to collection issues - Critical thinker and ability to recommend and execute solutions to complex issues
Prioritisation, organisation and attention to detail are a must - Foreign language skills highly sought
- Strong analytical capability with a focus on resolving complex customer account
reconciliations - Ability to deliver ad hoc reporting as needed / requested
- Working knowledge of: Pivot Tables to complex formula creation, and VLook-Up functions
- Proficient use of MS PowerPoint
- Team player with the ability to develop and foster positive relationships
- A positive, customer experience driven mindset
Powiadomienie - oferty pracy
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