Job description

As a Partner Service Representative, you will be a point of contact for a number of Partners and a Sales Manager based in the country you support. The general goal of the position is to successfully manage orders from Partners and ensure they receive best-in-class customer service. In order to achieve that, you will:

• successfully communicate by phone and email with Partners and internal teams to coordinate all order-related actions (confirm shipping instructions with Partners, keep them informed about the order status, deal with logistics, sales managers, finance, etc. to address Partners’ requests and issues)
• provide support to Partners for all order management matters and guide them on the on-line ordering platform
• monitor your Partners’ accounts and alert about possible issues to mitigate the risk of late deliveries
• work with other teams to cross a finish line in resolving technical issues encountered by Partners and end-customers (e.g. deliver replacement of faulty units, organize and close the return of faulty units to the warehouse)
• document properly all order-related information in the ERP system to assure compliance with audit requirements
• deliver service with solution-oriented attitude and work with the continuous improvement spirit

Candidate's profile

• Fluent knowledge of French (C1 or above)
• Good knowledge of English (B2 or above)
• Good knowledge of MS Excel
• Excellent verbal and written communication skills
• Ability to meet deadlines
• Customer service experience or logistics/financial education
• Experience in working in corporate environment