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Capgemini Polska
Data aktualizacji: 2019-05-20
Katowice, śląskie
BPO/SSC, Obsługa klienta
angielski, francuski
Data aktualizacji: 2019-05-20 Aplikuj
Partner Service Representative (Order to Delivery Management) French Speaker

Job description

As a Partner Service Representative, you will be a point of contact for a number of Partners and a Sales Manager based in the country you support. The general goal of the position is to successfully manage orders from Partners and ensure they receive best-in-class customer service. In order to achieve that, you will:

  • successfully communicate by phone and email with Partners and internal teams to coordinate all order-related actions (confirm shipping instructions with Partners, keep them informed about the order status, deal with logistics, sales managers, finance, etc. to address Partners’ requests and issues)
  • provide support to Partners for all order management matters and guide them on the on-line ordering platform
  • monitor your Partners’ accounts and alert about possible issues to mitigate the risk of late deliveries
  • work with other teams to cross a finish line in resolving technical issues encountered by Partners and end-customers (e.g. deliver replacement of faulty units, organize and close the return of faulty units to the warehouse)
  • document properly all order-related information in the ERP system to assure compliance with audit requirements
  • deliver service with solution-oriented attitude and work with the continuous improvement spirit
If the answer is yes, we have a job for you.

Candidate's profile

  • Fluent knowledge of French (C1 or above)
  • Good knowledge of English (B2 or above)
  • Good knowledge of MS Excel
  • Excellent verbal and written communication skills
  • Ability to meet deadlines
  • Customer service experience or logistics/financial education
  • Experience in working in corporate environment

What we offer?

Working in a close-knit team
and a friendly atmosphere
Debelopment od expert
or leader competences
Bonuses including
those for recommending
new employees
A wide range of training
and co-financing
of courses
Additional
life insurance
Attractive package
of additional benefits
(fitness, gym, cinema, etc.)
-you choose what tou want
Integration events
and joint celebrationst
Distability Inclusion
Assistive technologies
Reasonable accommodations
An annual
family picnic
Private medical care,
also for your family
Employee volunteering
opportunities and interesting
CSR projects
Bicycle parking
and carpooling

About us

Capgemini is one of the leading global companies offering consulting, IT technologies.
Market analysis, HR, finance and accounting, supply chain, transformations, inteligent automation or knowlage management? Those areas have no secret for us! We work in Business Services and we use 30 languages in our international team – we have people of 60 nationalities. Join our team.