Job description:

PURPOSE 

• Manage the delivery of end-to-end HR Operations support to employees and line managers for a given country. 

• Continuously drive up the quality of services and support provided, through operational excellence and process simplification, aimed at improving overall employee experience.

• Lead a team of HR Advisors; growing capability of the team.

ACCOUNTABILITIES 

• Ensure efficient services delivery that meets all clients’ requirements. This entails especially responsiveness and quality of the services that are delivered by the team

• Ensuring that processes and procedures for the team are in line with policies & guidelines.

• Ensuring KPIs and service metrics are achieved through regular monitoring and proactive intervention where required.

• Provide staff development, supervision, motivation and leadership within the team. This entails positive recognition opportunities, performance reviews, promoting career development within and outside of the team and giving space for personal and professional growth.

• Providing input to streamline processes and procedures within HR Services using best practice, to provide better efficiencies and reduce costs.

• Handling escalated cases, follow up on resolution, inform customer, document and capture learning gained.

• Active participation in various operating/networking HR Services forums within and outside the designated cluster as well as outside HR Services.

• Participate in or lead regional projects aimed at ensuring operational excellence.

• Drive Operational Excellence within own team, and support Continuous Improvement of services/processes within own scope.

• Ensure the team is manages the quality of data being handled, and that the team acts in accordance to Information Compliance and Data Privacy rules.
  
   

 
 Requirements:
Previous HR Operations and leadership experience are required. 
 

• Strong IT Skills, especially with MS Office and SAP experience would be an advantage.
• Familiarity with HR Systems & Processes.
• Experience in introducing and maintaining service excellence.
• Ability to work under pressure and tight constraints.
• (Performance) coaching skills.
   
• Good understanding of HR Model, and where to find specialist knowledge
• Knowledge of local and global policies, and the associated processes
• Understanding of CI tools & techniques and how to apply within operational setting
   
• Ownership; end to end accountability for resolution
• Performance focus

Number of Vacancies: 1

• Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
• Unique opportunity to fulfill your potential with personal and professional development programs
• Work in a smart and motivated team within a supportive and inclusive culture with strong values
• Attractive salary and bonuses
• Complex medical care and individual life insurance
• Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
• Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
• Opportunity to participate in social and community projects