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Shell Business Operations
Data aktualizacji: 2019-02-15
Scheduler - Russian speaker
Nr ref. 99246BR
Kraków, małopolskie
BPO/SSC
angielski, rosyjski
Data aktualizacji: 2019-02-15
Shell Business Operations
Scheduler - Russian speaker
Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.

Scheduler - Russian speaker
Scheduler - Russian speaker
Work location: Kraków

Job description:

 

  • Create and optimize an accurate, cost effective and timely delivery plan, ensure that the right product and volume is delivered from the right source to the right destination at the right time by the right truck

  • Ensure scheduled deliveries are in line with HSSE and operational procedures 

  • Ensure the truck diary is correctly set up in the system and allocate orders to trucks 

  • Liaise with other teams that contribute to the Order to Delivery process, including credit checking staff, customer operations and scheduling support teams

  • Contribute to the minimisation of stock-outs, Left on Boards and excessive multi-dropping.

  • Primary contact point for the hauliers to advise truck drivers of necessary amendments to plan

  • Manage deviation from plan,

  • Handle customer enquiries to change/amend orders, evaluate the real need and feasibility for scheduling changes, and liaise with scheduling team where appropriate

  • Receive urgent order requests and create urgent orders within framework of delivery promise

  • Investigate and resolve customer complaints

  • Ensure documentation and filing is accurate, up to date and accessible

Team of 8 typically covering 7 days per week road transport bulk fuel deliveries in Russia

 

Requirements:

 

  • Russian min. C1

  • English min. B2

  • University degree

  • IT affinity

  • Priority setting in a hectic operational environment

  • Ability to handle unplanned issues arising from delivery/system constraints

  • Stress resistant, ability to work under pressure with tight deadlines

  • Continuously improvement mindset

  • Logistic/distribution experience/background would be an advatage 

 


Schedulers are shift workers continuously rotating to provide weekend support (Monday -Sunday working across an early or late shift)

 

Number of Vacancies: 1

Benefits of working at Shell:
  • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
  • Unique opportunity to fulfill your potential with personal and professional development programs
  • Work in a smart and motivated team within a supportive and inclusive culture with strong values
  • Attractive salary and bonuses
  • Complex medical care and individual life insurance
  • Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
  • Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
  • Opportunity to participate in social and community projects

Shell is an Equal Opportunity Employer