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Shell Business Operations
Data aktualizacji: 2019-04-04
Kraków, małopolskie
BPO/SSC, Zakupy
Data aktualizacji: 2019-04-04
Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.

Internal Communication Adviser for Contracting and Procurement
Internal Communication Adviser for Contracting and Procurement
Work location: Kraków

Job description:

Job Purpose:
Contracting and Procurement (CP) Operations is a global organisation of approximately 800 FTEs with a large proportion of its population. Its purpose is to create value through simpler and more efficient operations, connected to the business bottom line. 
The Internal Communication Adviser for CP Operations must be able to provide professional communication expertise and change management skills to support the delivery of the objectives of the Organisation. This person will be the single focal point responsible for coordination/content preparation of VP messaging and engagement, providing engagement integration support between the various GM ships, and building a culture of community and collaboration across the employee population via the various communication channels used in Shell.




  • Develop, own and manage the Communications & Engagement Strategy & Plan for CP Operations

  • Create, design and ensure content of the CP Operations Sharepoint intranet site is relevant and up to date, with ongoing publication of relevant key pieces of information, e.g. dashboard, content articles, org charts

  • Writing, editing and delivering high quality content across a range of subject areas for internal channels, such as VP notes, webcasts, announcements, success stories, digital media, video, presentations, print media, website copy, blogs, emails and banners.

  • Ensure full and effective utilisation of communication channels across the Organisation, e.g. Yammer, Sharepoint, Temperature checks, Mentimeter polls to create a desired knowledge sharing network and sense of community.

  • Manage the Network of CP Operations Engagement Focal Points 

  • Ensure meaningful feedback gathering on any staff engagements and provide to VP

  • Coordinate VP Award communications, judging process & engagement with winners, in addition to Instant Thank-you process on an ongoing basis

  • Represent CP Operations on the CP Communications Network

  • Support CP Operations Leadership Team (LT) members with any ad hoc communication and engagement requirements on an ongoing basis

  • Ensure that CP Operations communications adhere to the Shell brand guidelines and visual identity



  • Min 4 years in professional corporate communications/change management role

  • English min. C1

  • Robust writing, proofing and editing skills are fundamental (English samples required)

  • High-energy individual who can demonstrate a high degree of initiative, drive, and with an ability to translate business objectives and complex content into understandable messaging via optimal communication channels

  • Strong stakeholder engagement skills across a broad range and seniority of stakeholders to seek an in depth understanding allowing for the ability to influence without direct authority

  • Proven ability to manage multiple workload priorities and deliver under pressure

  • Advanced Powerpoint, Sharepoint knowledge

  • Development of visual communications experience is a plus

  • University degree or equivalent required

  • Experience in virtual, multicultural working environment preferred

  • Continuous improvement and simplification mindset


Number of Vacancies: 1


Benefits of working at Shell:
  • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
  • Unique opportunity to fulfill your potential with personal and professional development programs
  • Work in a smart and motivated team within a supportive and inclusive culture with strong values
  • Attractive salary and bonuses
  • Complex medical care and individual life insurance
  • Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
  • Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
  • Opportunity to participate in social and community projects

Shell is an Equal Opportunity Employer