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Shell Business Operations
Data aktualizacji: 2019-05-27
Kraków, małopolskie
Data aktualizacji: 2019-05-27
Shell Business Operations
Team Manager - Credit CEE Retail
Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.

Team Manager - Credit CEE Retail
Team Manager - Credit CEE Retail
Work location: Kraków

Job description:

This role is responsible for managing Credit Activities for Shell Line of Business - Retail CEE within OU under FO scope, with primary accountabilities such


Job Purpose
This role is responsible for managing Credit Activities for Shell Line of Business - Retail CEE within OU under FO scope, with primary accountabilities such as:
  1. Management of customer assessment, establishment of appropriate risk ratings and credit limits through financial and supply chain analysis, along with a recommendation of credit terms.
  2. Execution of the appropriate risk mitigating actions identified, such as the negotiation and management of security necessary to support higher risk exposures, and recommendations on accounts receivable bad debt provisions.
  3. The analysis of the overall credit exposure and re-assessment of credit worthiness of customers based on re-evaluation triggers and timelines.
  4. Ensuring business continuity by proactively and reactively managing and acting on blocked orders, and consequently dealing with risk implications associated with exposures beyond current approved credit limits.
  5. (Optional) Ensuring that cash application is completed in an accurate and timely manner in accordance with DCM and the SLA is met.
  6. Efficient and effective management of the accounts receivable by managing collection activities, minimizing overdue debts and negotiate and approve refinancing of overdue debts.
  • Responsible for the efficient and effective management of credit risk on LoB level according to Downstream Credit Manual (DCM) and direction from the credit authorities.
  • Ensure periodic credit reviews of existing customers in scope and assessment of the creditworthiness of potential customers.
  • Maintain sustainable cash flows through efficient collections and allocation of incoming payments.
  • Responsible for providing authorised approval for release of credit blocked orders and taking credit decisions, according to relevant MOA threshold.
  • Organize effective and sustainable debt collection process, including optimal utilization of available tools. 
  • (Optional CVA) Perform credit analysis for customers within portfolio.
  • (Optional CVA) Serve as subject matter expert, provide interpretation of policy and guide team members on the principles of credit management.
  • (Optional DRA) Contact customers whose debts have been escalated to determine if settlement can be reached without involvement of legal or external agencies.
  • (Optional DRA) Negotiate repayment arrangements, perform regular follow up of cases to assure collection action are being made and follow to conclusion ensuring proper escalation to legal. 
  • Review monthly evidence of provisions for the LoB to ensure customers are regularly reassessed to determine provisions for recovery, in relevant timeframe (as per the DCM).
  • Ensure KPIs are reported and analysed according to SLAs.
  • Organize and/or participate in customer visits, if required.
  • Supports Continuous Improvement Manager to achieve improvement in efficiency over time.
Client/External Focus
  • Keeps up-to-date knowledge about Customers portfolio within the businesses by having close relationships with the sales managers and staying close to the industry. 
  • Develops and fosters strong working relationships with key internal and external stakeholders.
  • Build and develop a culture of Customer Service.
  • Actively support the Sales organization on all Credit related matters.
  • Responsible for employee planning recruitment, training, cross-training and retention.
  • Assist staff in optimal setting of priorities to meet business targets.
  • Review and assess performance of team members, recognize, and manage underperformance.
  • Successfully apply 6 Supervisors Expectations.
  • Be committed to personal development and career opportunity to grow in Credit organization, as well as ensure business continuity and knowledge retention via developing analysts in the pipeline.
  • Embed knowledge management within the team and ensure that local process/business/stakeholder knowledge is adequately recorded and retained.
  • Create and implement action plans to mitigate identified knowledge gaps, other issues and concerns.
  • Show excellent leadership behaviour supporting the organization.
  • Establish and maintain an office environment supportive of diversity and inclusiveness.
  • Support a safe working environment.



  • Degree/qualifications in Accounting/Business preferred; a professional degree required
  • 3 years minimum work experience in various financial/accounting positions (preferable CVA or DRA), supervisory experience appreciated
  • Very good knowledge of Credit Management process
  • Experience in a multi-national company – preferably in Shared Services environment
  • Exhibits excellent English communication skills (written and oral)
  • Good knowledge of controls framework
  • Ability to work under high pressure and in a rapidly changing environment.


 Number of Vacancies: 1


Benefits of working at Shell:
  • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
  • Unique opportunity to fulfill your potential with personal and professional development programs
  • Work in a smart and motivated team within a supportive and inclusive culture with strong values
  • Attractive salary and bonuses
  • Complex medical care and individual life insurance
  • Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
  • Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
  • Opportunity to participate in social and community projects

Shell is an Equal Opportunity Employer