Candidate’s profile

• Good English and German skills
• Good analytical skills
• Customer Service skills and client-focus attitude
• Strong interpersonal skills and proactive approach
• Teamwork approach
• Ability to work under pressure

Job description

We are looking for a Collections Specialist for one of our teams in Krakow. The service will be provided for our outsourcing Client in Media & Entertainment sector.

Capgemini has been offering its services to the Client since 2016, delivering services in 7 languages from 4 Delivery Centers in Poland, India, China and Guatemala.  We provide services within Finance and Accounting area - Order to Cash and Procure to Pay for two business units of our client. We are the team of creative and motivated people. As a new and dynamic project we have opportunity to work on process improvements and new solutions which is highly appreciated by our Client.

We are looking for candidates, who are interested in providing services related to Credit to Cash processes for Home Entertainment sector for customers located in Germany, Switzerland and Austria. The scope involves several processes: Collection, Disputes Management and Reporting.

Main accountabilities:

• Perform C2C tasks according to the defined desktop procedures
• Help and identify improvement areas and propose new solutions
• Work closely with the client and maintain good working relationship

Your team

• Multi-language and inter-national team and project, working for various European locations
• Cooperative and friendly atmosphere
• Supportive relationship with the Client