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Shell Business Operations
Data aktualizacji: 2019-07-05
Kraków, małopolskie
Data aktualizacji: 2019-07-05
Royal Dutch Shell is a global group of energy and petrochemicals companies, operating in over 80 countries and territories and employing more than 90,000 people. Our core values of Honesty, Integrity and Respect for People define who we are and how we work. Royal Dutch Shell has developed a global network of Shell Business Operations to provide first-class services to Shell companies across the world.

Shell Business Operations (SBO) Krakow sits at the centre of Shell’s global businesses, providing an operational backbone to our essential business functions. Working in a vibrant community with strong values and a supportive culture, an SBO-Krakow job will offer the chance to build a lasting and meaningful career. As one of six Business Service Operations centres, located worldwide, a job in Krakow will give you the chance to interact and work with people across the world, helping to deliver excellent support to business clients and internal stakeholders as well as advanced financial operations.

Global Operations Excellence Manager - Specialties
Global Operations Excellence Manager - Specialties
Work location: Kraków

Job description:

Specialities is a Global Business within Global Commercial, managing Shell’s Supply, Logistics, Operations, Sales and Marketing of Bitumen and Sulphur. 
The Engineering and Operations Excellence team (E&OE) is a global team of functional matter experts who support, enable and constructively challenge our regional P&L teams in the delivery of our growth aspirations. In order to do this we:


  • Own and develop of standards, processes and tools to help the regional teams to deliver the business goals.

  • Facilitate of the development/coaching, competence building and networking of global functional communities.

  • Support the implementation of standards and continuous improvement by spreading best practices, and identifying/developing and delivering specific business initiatives to reduce costs and/or improve service levels.

The Global Operations Excellence Manager within the Engineering and Operations Excellence team (E&OE) is expected to help drive costs down globally and promote a continuous improvement mindset in Operations. This is a senior role and the incumbent will take accountability for the development and delivery of a number of key strategic initiatives within Specialities and also focusing on contracting and service level advancements.

Key Responsibilities

  • Lead the contract holder community and act as a coach and SME (Subject Matter Expert) to further the development and competence of all contract owners and holders. Develop a strong symbiotic relationship with CP (Contracting and Procurement), bring the tools CP has in place into constant practice in Specialities.

  • Conduct internal and external benchmarking in both Bitumen and Sulphur and develop and champion initiatives to give sites to 1st quartile performance.

  • Create, maintain and share cost performance KPI’s globally.  Participate as an active member of regional cost reduction teams.

  • Optimize depot operation through best practice sharing, standardization and targeted capital improvements. 

  • Develop and maintain accurate operational tariff costs for each region.

  • Managing initiatives and interfaces on a global basis.

  • Convincing the organization to execute through influence rather than direct authority.

  • Managing diverse stakeholders across a global geography.

  • Successfully meeting the needs of two distinct businesses [Sulphur & Bitumen] across regions with significant growth, footprint & improvement programs.



  • Degree in technical discipline or equivalent Engineering, Supply Chain, Shipping or CP professional.

  • Good working knowledge of Operations/Manufacturing, Logistics.

  • Commercial mindset with experience in developing business cases and stakeholder management.

  • Ability to think strategically and see the big picture.

  • Must be able to work independently and create bridges across functions. Keen eye for details yet able to distill the key messages in communications.


  • Operations:

    • Understanding of the cost levers in the Specialties manufacturing process.

    • Knowledge of operations and how different delivery models could affect our CVP.

    • Continuous Improvement lean practitioner certification.


  • Supply:

    • Value Chain Management and E2E profitability.

    • Supply Chain Integration and Optimization.

    • Refinery Configurations & Processes.


  • Contracting and Procurement:

    • Contract Holder competency.

    • Negotiation.


  • Leadership

    • Delivers Results through others.

    • Lead delivery through engagement and accountability. 

    • Focus effort on the bottom line.

    • Continuously improve processes to enhance competitiveness.


Number of Vacancies: 1

Benefits of working at Shell:
  • Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
  • Unique opportunity to fulfill your potential with personal and professional development programs
  • Work in a smart and motivated team within a supportive and inclusive culture with strong values
  • Attractive salary and bonuses
  • Complex medical care and individual life insurance
  • Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
  • Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
  • Opportunity to participate in social and community projects

Shell is an Equal Opportunity Employer