What will you do?

The main purpose of the role is to help develop a long-term, strategic relationship with our Client by delivering and driving forward high-quality services from the Krakow Centre. The role involves managing end to end process effectively (P2P, R2A and C2C services) on a daily basis including operations, finance and providing leadership in order to provide the Client with a high-quality service.

Manager assigned to this role will closely cooperate with managers on high positions and with business directly, perform own operational tasks (closing, reporting) and support Capgemini work.
 

• Assures sufficient resources to perform operations for the Client
• Creates, leads and develops strong and effective teams motivated towards effective performance and objectives realization
• Ensures that all targets and deadlines described in KPIs and SLAs are met according to Client’s expectations
• Manages turnover and recruitment processes for the project
• Accurately forecasts and manages costs and profitability for the project
• Takes care of quality improvements
• Plays a role model to influence other individuals’ behavior and professional development
• Defines new opportunities by identification of potential areas where scope of project can be increased, encourages the Client to identify other areas that could have the impact on scope increase