At Brown Brothers Harriman, we believe no job is too big or small for any of us to handle if it helps our clients. We value passionate, committed people who enjoy collaborating with others to find new solutions to complex business challenges. We are looking for the type of person who speaks their mind, truly listens and steps outside their role to add value wherever they can. Someone who is driven to get things done and views obstacles as an exciting challenge that demands a creative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in protecting and enhancing our client’s financial well-being.
If you are looking for an entrepreneurial environment where you can learn and thrive, Brown Brothers Harriman is the right place for you.
Join us as a Client Account Profile & Registration Team Leader!
Brown Brothers Harriman is currently recruiting a Team Leader to join our Client Account Profile & Registration. In this role you will direct and supervise daily tasks of the Client Account Profile and Registration Teams, participate in senior client meetings in that area, and ensure overall client satisfaction for all relationships.
Some of your key responsibilities include:
- Ensure daily responsibilities are managed by Supervisors and that schedules are being followed ensuring no delay in deliverables.
- Responsible for ensuring the team maintains the necessary level of technical and functional expertise in their assigned areas, and directs the activity of Supervisors and staff.
- Serve as point of escalation for service issues with sub-custodians, CSG, and clients (internal and external), escalates to Section Manager II/Department Head as needed.
- Responsible for developing and maintaining a plan to ensure unit effectively utilizes assigned resources to meet business objectives of the department.
- Work closely with CAPReg Management in BBH Boston and BBH New Jersey to ensure that the global CAPReg team is working effectively and that procedures and best practices are applied consistently on a global basis.
- Ensure key metrics are properly recorded and tracked. Understand the drivers of volume spikes and lapses in timeliness and take action to prevent (re)occurrence of lapses
- Understand competencies required for successful job performance and use that knowledge to coach and develop Supervisors and team members to reach their potential, as well as to identify training needs.
- Develop Supervisors and staff by providing training, mentoring, performance management, succession planning as well as assistance with career planning.This includes accountability for partnering with other SD Managers and with Human Resources on recruiting, hiring and orientation.
- Provide regular feedback to Supervisors and key team members throughout the year using BBH’s performance management tools.Manage performance issues and disciplinary process for employees falling below set expectations.
- Help to develop the processes and procedures needed to allow clients to use new subcustodians, new asset types, and new workflows
- Identify opportunities for systems and process enhancements and work with team, peers and management to implement the best ideas.
- Review E&O situations, identify points of failure and develop and execute corrective action plan.
- Ensure the RCSA is current and reflective of all key controls and risks, subject to continuous review.
- Lead business/due diligence client presentations and meetings.
- Build and maintain relationships at all levels both within and outside the organization.
- Serve as point person in geographic location guiding new client conversions, new client initiatives, and new subcustodian processes.
Qualifications:
- BS/BA degree or equivalent work experience.
- 5+ years of industry experience.
- Maintain a strong knowledge of BBH’s Departments/LOBs, systems, and services.
- Build and maintain relationships at all levels both within and outside the organization.
- Client Service orientation, works to exceed client expectations
- Demonstrated excellence in Written/Verbal communications to a variety of audiences
- Demonstrate strong people management skills
- Demonstrate strong project management skills
- Demonstrate strong risk management skills
- Facilitate process improvements
What We Offer:
- A collaborative environment that enables you to step outside your role to add value wherever you can
- Direct access to clients, information and experts across all business areas around the world
- Opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm
- A culture of inclusion that values each employee’s unique perspective
- High-quality benefits program emphasizing good health, financial security, and peace of mind
- Rewarding work with the flexibility to enjoy personal and family experiences at every career stage
- Volunteer opportunities to give back to your community and help transform the lives of others
