Project Management Officer (Multichannel Management & Digitization)

Poland

Digital, Management and Business Support, Product Management and Development

Personal & Corporate Banking

Job Reference #

206039BR

City

Kraków

Job Type

Full Time

Your role

Are you interested in solution management support and the enhancement of client and agent interactions? Do you like to continuously improve processes? We look for someone like that to:
– act as sub-project manager for service improvement projects
– help realize and introduce Contact Center technology for different users on a global level with a team of dedicated experts

Your team

You’ll be working in the Multichannel Management & Digitization team in our Wroclaw office. The MM&D team is globally responsible for the product management of the Multichannel Contact Center System (UBS routing platform) for all segments. As a Project Management Officer you will help the MCCS team to analyze, define, realize and introduce appropriate services and technologies that will be used by UBS Contact Centers globally.

Your expertise

– a bachelor degree (preferably master's degree) with focus on Information Technology or Innovation or equivalent
– 3+ years of previous experience in a project or product management environment
– a distinct service culture mindset with proven ability to put yourself into the shoes of potential clients
– an understanding of how technologies create value in the human interaction between client and service representatives
– excellent MS Office skills, especially profound MS Excel and MS PowerPoint knowledge
– excellent communication skills enabling you to act as a trusted business partner within the Contact Center environment along different roles
– analytical and organizational skills to transform business requirements into delivered value
– fluent in English and German (speaking and writing)
– interested in the development of sustainable client-agent interaction related processes

About us

Expert advice. Wealth management. Investment banking. Asset management. Retail banking in Switzerland. And all the support functions. That's what we do. And we do it for private and institutional clients as well as corporations around the world.

We are about 60,000 employees in all major financial centers, in more than 50 countries. Do you want to be one of us?

Join us

We're a truly global, collaborative and friendly group of people. Having a diverse, inclusive and respectful workplace is important to us. And we support your career development, internal mobility and work-life balance. If this sounds interesting, apply now.

Disclaimer / Policy Statements

UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.