Strefa Klienta
Our client is a large international organization, a leader in their market segment. They have well-established presence in Poland with business units dedicated to the local market and the have also built a shared services center to service the EMEA region in Poland.
We are currently recruiting a Head of Continuous Europe whose primary responsibility will be to simplify processes within the organization, accelerate the continuous improvement culture and support digitization and automation
What's on Offer
- Possibility to develop in a leading organization
- Competitive package
Job Description
- Align stakeholders including senior leaders in Europe and within the Services Center in Poland
- Drive simplification process workshops and monitor action plans
- Act as an enabler - drive change with a focus on improving user experience
- Question the status quo and the way things are done to see how improvements can be introduced
- Cooperate with CI leaders in various process areas; liaise with digital, IT, PMO teams and others
- Support regional audit, drive regional compliance action plans
- Animate the Continuous Improvement network and enhance the CI culture through trainings
- Be a strong promoter of team improvement ideas and achievements
- Lead by example to deploy a CI culture, with can do attitude, sense of ownership
The Successful Applicant
- This role requires a strong background in managing operational teams within a Shared Services / BPO organization - the Regional CI lead should him or herself be a practitioner rather than someone with experience in only a CI focused role
- A demonstrated ability to optimize and simplify processes and a drive towards continuous improvement is crucial
- Experience in a role with a lot of interaction with senior stakeholders across the region is necessary to ensure adequate stakeholder management and alignment
- Fluency in English is a must
- Educated up to university degree level
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