Strefa Klienta
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Pracodawca zakończył rekrutację na to ogłoszenie
Job description:
As a Analyst - Credit Debt Collection you will:
Be responsible for performing debt collection activities for Shell operating units under Finance Operations Krakow scope
Be responsible for ensuring that customer debts are collected in line with contracted payment terms and in accordance with Downstream Credit Manual
Adhere to the escalation process in carrying out the debt collection activities
Be responsible for managing release of credit blocked orders
Maintain and foster good working relationships with Sales, the business and with relevant FO business partners.
Perform dispute initiation and monitoring of resolution in accordance with the defined SLA
Handle customer queries as well as that of the Customer Service Center
Coordinate with Sales and the business account reviews on assigned portfolios
Investigate payment discrepancy reason if the customer fails to provide it in their remittance data.
Negotiate and recommend refinancing of overdue debts
Have good communication skills and maximize this to deliver above average performance in debt collections
Requirements:
Number of Vacancies:
Benefits of working at Shell:
Shell is an Equal Opportunity Employer
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