
Job description:
As a Analyst - Credit Debt Collection you will:
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Be responsible for performing debt collection activities for Shell operating units under Finance Operations Krakow scope
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Be responsible for ensuring that customer debts are collected in line with contracted payment terms and in accordance with Downstream Credit Manual
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Adhere to the escalation process in carrying out the debt collection activities
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Be responsible for managing release of credit blocked orders
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Maintain and foster good working relationships with Sales, the business and with relevant FO business partners.
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Perform dispute initiation and monitoring of resolution in accordance with the defined SLA
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Handle customer queries as well as that of the Customer Service Center
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Coordinate with Sales and the business account reviews on assigned portfolios
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Investigate payment discrepancy reason if the customer fails to provide it in their remittance data.
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Negotiate and recommend refinancing of overdue debts
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Have good communication skills and maximize this to deliver above average performance in debt collections
Requirements:
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Czech or Slovak language min. C1
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Ideally you’ll have degree in Accounting or any related Finance/Business course
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With 1-2 years relevant work experience
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You’ll need excellent interpersonal and communication skills
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Proven ability to be a team player
Number of Vacancies:
Benefits of working at Shell:
- Meaningful work in a company that is universally respected as a truly global energy leader (one of the world’s biggest companies according to Fortune Global 500)
- Unique opportunity to fulfill your potential with personal and professional development programs
- Work in a smart and motivated team within a supportive and inclusive culture with strong values
- Attractive salary and bonuses
- Complex medical care and individual life insurance
- Sports programme & facilities e.g. Multisport Benefits Card, vouchers for free time activities
- Good atmosphere at work and comfortable working environment: own canteen and a few relax rooms
- Opportunity to participate in social and community projects