Process Development Junior Analyst
What will you do:
You will be responsible for performing product launch and expansion testing, and performing operations work on process stabilization projects in accordance to agreed SLA targets. Resources in this role will strive to understand operational processes end to end, and build expertise in all utilized tools and systems. Responsible for providing invaluable feedback to both BPO colleagues and client to ensure ongoing continuous improvement to stabilize our processes prior to handover and/or successful project closure.
Duties & Responsibilities:
- Execute operational process tasks according to service level expectations
- Perform UAT and Prod testing
- Execute validations of test cases in the testing of products and processes
- Document testing results and processe
- Take active part in project kick off meetings with stakeholders
- Provide analysis and feedback on assigned processes
- Contribute to product/process launch readiness
- Contribute to risk assessment relating to assigned processes
- Participate in process and product training
- Contribute to regular client and internal meetings
- Coordinate work within global team
Qualifications
What do we expect?
- English B2/C1
- availability to work during hours 11:00 - 19:30 with possibility to change to morning shift in the future.
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Exceptional attention to detail, great communication skills both verbal and written, proven record of high team performance. Project management experience will be a great asset. Ability to work independently and in the team (global team, working closely with other delivery center on projects.)
