Who are we looking for?
Before you start our induction training we will check if you have:
• Minimum 2 years of experience in the R2R area
• Very good English
• Pro-active thinking, independent worker (problem solving included), hands-on mentality, goal oriented
• Excellent organization skills and ability to manage multiply tasks simultaneously
• Work experience in an international/ multi sites environment or customer service would be an asset
• Contributing to cross-process performance improvement initiatives as required
• Demonstrates proactive attitude and help to align processes between countries
What will you do?
- Research and resolve R2R issues
- Determine if appropriate actions have been taken prior to escalation
- Communicate resolution of item to client within agreed upon time frames
- Identify root cause of repetitive problems
- Propose remedial actions to reduce future instances of repetitive problems
- Work with territory business units to implement processes to resolve identified root causes
- Delivers a high quality, professional and proactive day to day service to client, within agreed SLAs and ensures these are fulfilled according to the timetable agreed with Team Leader
- Continually strives to simplify, standardizes and improves processes or sub-processes across all countries, subject to approval of Team Leader
What we offer?
Atmosphere
- Working with great people and in legendary atmosphere
- No formal dress code
- Annual family picnics
- Unforgettable integrational events
- Employee volunteering opportunities and interesting CSR projects
- We value and respect diversity in terms of gender, nationality, roles, age, interests
- Internal celebration initiatives: Children's Day, St. Nicholas Day and many more
- Supporting employees' hobbies: Business Run, e-sport games, basketball, volleyball
Development
- Development in expert or leader competencies
- Broad training offer with possible co-funding
- Access to MIT Sloan Management Review Polska knowledge base
- Introduction plan for new employees and Buddy Initiative
- A wide range of instructor-led and e-learning trainings
- Co-financing for post-graduate studies and courses
- Many companies under one roof / internal headhunters
- Internal development events: conferences, meetings, communities
- Education First platform for learning English online
Benefits
- Contract of employment for an indefinite period
- Bonuses, including those for new employees recommendation
- Additional life insurance
- Access to MyAudiobooks - Entertainment and personal growth in audio version
- Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)
- Disability inclusion, assistive technologies, reasonable accommodations
- Private medical care for you and your family
- Bicycle parking and carpooling options
- Free coffee, water, milk and wide range of teas
- Anti-smog plants in offices
- Car leasing