Trwa ładowanie. Prosimy o chwilę cierpliwości.
Capgemini Polska
Data aktualizacji: 2020-05-22
Payroll Team Leader
Nr ref. 397641-en_GB 33043535
Kraków, małopolskie
Księgowość, BPO/SSC
Data aktualizacji: 2020-05-22 Aplikuj
Capgemini Polska
Payroll Team Leader
Payroll Team Leader

Who are we looking for?


  • Fluent English (C1)
  • Min. 2-3 years of supervisory experience (experience in BPO or SSC will be an asset)
  • Proven experience and strong process knowledge in end2end payroll area, preferably UK
  • Knowledge about labor law regulations (preferably UK)
  • Good knowledge of Case management system (preferably Zendesk but not only), SAP SuccessFactors, Time and attendance systems, Document management systems, MS Excel
  • People management skills
  • High level customer service skills
  • Excellent problem-solving skills and cooperation attitude
  • Strong analytical skills
  • Very good interpersonal and communication skills with ability to build relationship with a client
  • Being business focused and understand key business processes within an organization
  • Excellent organizational and time management skills
  • Readiness to work outside standard business hours

What will you do?

The purpose of this role is to manage the respective teams to deliver high quality, professional and proactive payroll service to a well-established retail UK brand within Digital Employee Operations. It also includes management of day to day team’s issues and escalations, as well as building and maintaining positive and supportive team and continuous work on efficiency improvement.


Main accountabilities

  • Demonstrate knowledge of processes and procedures relevant in Payroll area
  • Supervise the team to deliver high quality, professional and proactive day to day service to the client, with agreed SLA’s
  • Acting as a Subject Matter Expert (SME) for the team and clarifying their process related queries
  • Monitoring and prioritizing the team workload
  • Handle regular communication with the client counterparts and build strong relationship with them
  • Manage day to day team’s issues, flag and mitigate them and manage escalations
  • Process client’s escalations
  • Keep all required process documentation up to date (process maps and procedures) and other documentation within agreed timeframes
  • Participate in preparing the HR related reports on workload management, SLA achievement (including quality) and process efficiency
  • Analyze the related management reports to observe trends and introduce improvements
  • Manage processes according to Capgemini methodology
  • Continually seek out ways to improve Client satisfaction
  • Build the positive and supportive team culture, and help the team to improve efficiency
  • Participation in transition in Q2

What we offer?


  • Working with great people and in legendary atmosphere
  • No formal dress code
  • Annual family picnics
  • Unforgettable integrational events
  • Employee volunteering opportunities and interesting CSR projects
  • We value and respect diversity in terms of gender, nationality, roles, age, interests
  • Internal celebration initiatives: Children's Day, St. Nicholas Day and many more
  • Supporting employees' hobbies: Business Run, e-sport games, basketball, volleyball


  • Development in expert or leader competencies
  • Broad training offer with possible co-funding
  • Access to MIT Sloan Management Review Polska knowledge base
  • Introduction plan for new employees and Buddy Initiative
  • A wide range of instructor-led and e-learning trainings
  • Co-financing for post-graduate studies and courses
  • Many companies under one roof / internal headhunters
  • Internal development events: conferences, meetings, communities
  • Education First platform for learning English online


  • Contract of employment for an indefinite period
  • Bonuses, including those for new employees recommendation
  • Additional life insurance
  • Access to MyAudiobooks - Entertainment and personal growth in audio version
  • Attractive package of extra benefits of your choosing (fitness, gym, cinema, etc.)
  • Disability inclusion, assistive technologies, reasonable accommodations
  • Private medical care for you and your family
  • Bicycle parking and carpooling options
  • Free coffee, water, milk and wide range of teas
  • Anti-smog plants in offices
  • Car leasing

About us

Capgemini is a global leader in consulting, technology services and digital transformation. Capgemini Poland’s Business Services unit is at the forefront of innovation in areas such as HR Services, Finance & Accounting, Supply Chain, Intelligent Automation and Business Transformation. Our international team features people from 60 different nationalities, and we work on exciting, multi-lingual projects with some of the world’s leading brands.