This job is a senior position and technical resource within the Client Service Team that works independently to service relationships to ensure an exceptional level of client service is met. This role supports clients under less direction from the Client Service Team Leader, works on cross client projects and other business initiatives while acting as an escalation point for resolution of issues by other team members.

Main Responsibilities:

• Work independently to respond to all client inquiries on a daily basis including the most complex and escalated issues and own resolution.
• Maintain relationship objectives, developing a proactive relationship and service plan to ensure an exceptional value-added service to clients.
• Maintain a strong knowledge of BBH departments, systems and services across all products and businesses.
• Introduce and familiarize clients to new technology, automation tools and BBH Worldview systems.
• Participate in client conversions and special projects as required.
• Maintain a strong knowledge of industry initiatives to help anticipate future client requests.
• Adhere to and assist in implementing all risk policies and procedures.
• Monitor receipt of all client documentation.
• Review and ensure collection of client invoice.

Requirements:

• BA or BS degree.
• At least 4 years of global custody and/or financial services industry experience.
• Strong English skills.
• Project management skills and experience.
• Excellent written and verbal communication skills.
• Excellent problem solving skills.

What We Offer:

• A collaborative environment that enables you to step outside your role to add value wherever you can.
• Direct access to clients, information and experts across all business areas around the world
• Opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm.
• A culture of inclusion that values each employee’s unique perspective.
• Employment stability with indefinite contract from day one.
• High-quality benefits program emphasizing good health, financial security, and peace of mind.
• Rewarding work with the flexibility to enjoy personal and family experiences at every career stage.
• Volunteer opportunities to give back to your community and help transform the lives of others.