Why this role is important for us

You will be joining the Global Billing Operations (GBO) team in Global Finance Center Krakow (Poland), which provides a wide range of complex billing services. From client set-up and fee schedules, through invoicing, inquires management, analysis, global transformation processes, to reporting to multiple State Street Bank locations across the world help our business partners create more effective strategic solutions and act on revenue growth opportunities. Global Billing Operations as a part of State Street's Finance Division is responsible for providing services for 7 EMEA countries: France, Italy, Netherlands, Germany, Luxembourg, Switzerland and the UK. Join us if making your mark in the financial services industry from day one is a challenge you are up for.

Who we are looking for
Experienced professional with proven track of off-shored operating model supervision and development. If you have financial services, preferably funds administration or custody, experience together with the ability to lead teams from multiple locations this may be great career opportunity for you.

Your new role
As Local Head of Billing Operations, VP you will

• Take ownership for the management, delivery, governance and oversight of the billing operations for GFC Poland

• Manage and lead the operational team of 60+ staff in different locations, ensuring high quality and timely delivery of billing operations

• Manage the relationship across GFC locations as well as in-market teams

• Be responsible for multiple stakeholder engagement

• Ensure adherence to all SLAs and KPIs

• Ensure strong root cause analysis and effective remediation management and closure discipline are followed and remain an integral part of the operational mind-set

• Regularly review and enhance of the risk and controls framework

• Propose, drive and implement strategic solutions

• Drive process re-engineering and play an integral part in the design and implementation of new global billing platform

• Develop the team to adopt “owner’s mind set”

What we value
Skills and expertise needed to perform this function

• At least 15 years of extensive professional experience in financial services sector, preferably fund administration and custody

• Strong finance and accounting knowledge

• Extensive experience in managing an off-shored operating model and in collaborating with teams in different countries

• Proven interpersonal skills at all levels of a large and complex global organization; demonstrated success at building relationships and collaborating across organizational boundaries

• Excellent organizational, leadership skills and ability to manage teams remotely

• Proven track record in change management, project management and analytical skills

• An ability to adhere to multiple deadlines, with good time management and the ability to work independently, as well as in a team environment; Proven ability to drive timely execution

• Engagement and ownership of problems and an ability to communicate effectively at all levels within the organization

• An innovative and structured approach to work, coupled with an ability to continuously identify and implement process improvements

• Advanced Language skills: written and verbal in English (German, French or Italian would be an asset)

We offer

• Employee savings plan

• Premium life insurance package

• VIP medical package

• Multisport Plus card

• Additional holiday entitlement

• Car allowance

• Remote work options

• Language classes

• Soft skills trainings and technical workshops

• Development sessions with a mentor

• Diversity of opportunities across a range of challenging and highly complex activities

• Technical or leadership career pathway

About State Street:
 

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer