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Przeglądana oferta pracy jest nieaktualna
Arla Global Shared Services
Data aktualizacji: 2021-04-23
Gdańsk, pomorskie
IT
angielski, duński
Data aktualizacji: 2021-04-23
Arla Global Shared Services
Junior Service Desk Supporter with Danish
REKRUTACJA ZDALNA
Junior Service Desk Supporter with Danish
Lokalizacja: Gdańsk
  • MS Office
  • Outlook 
  • analytical and organization skills
  • strong communications and negotiation skills

Responsibilities:

As an Junior Service Desk Supporter, you will:

  • 1st and 1.5 level Support for all systems and devices
  • Perform remote troubleshooting through SCCM
  • Educate and guide the end user through the problem-solving
  • Identify and suggest improvements on current processes followed
  • Act as escalation point in case of urgent or severe IT incidents
  • Prioritizing and managing many open tickets at the same time
  • Analysing most common reported incidents
  • Escalated unresolved issues to higher support teams
  • Record all Incident and service request in ITSM tool

There are some skills and qualities which we require:

  • Fluent English and Danish
  • Good knowledge of MS Office and Outlook tools
  • Strong communications, negotiation and problem solving skills
  • Good analytical and organization skills
  • Strong team-player orientation
  • Ability to work in fast-changing environment

Other skills and qualities, which will give you an advantage (not mandatory):

  • Professional experience in Service Desk/Customer Service Department
  • General understanding of ITIL Methodology
  • Familiar with one or more of these tools
    • ServiceNow
    • KCS - Knowledge Centered Service
    • Microsoft O365

Your future colleagues from IT dep. describe these generally:

Modern office in Gdańsk Wrzeszcz
Flexible working hours
Virtual teams
Scandinavian culture based on trust nad respect
Employment stability
Professional development and knowledge sharing
Inspiring leadersand ethical business
Ergonomic chair, electric desk and 2 screens
Work-life balance and well-being focus
People and great atmosphere

We are Arla GSS and we deal with business the Scandinavian way.


You most likely associate us with brands like Arla Apetina, Lurpak or Castello. We are part of the global Arla Foods group employing 19,000 people worldwide and delivering 25 trillion glasses of milk a year. That being said… At our office in Gdańsk Wrzeszcz we do not produce butter or cheese, nor do we conduct milk quality assessment. We are a Global Shared Services Center.