Responsibilities:

• Being the central point of contact for all queries of Securities Services Clients under your responsibility and manage all related issues (calls, e-mails, internal departments or management requests)
• Ensuring that Client queries are properly followed up and resolved, taking clear ownership of client quality throughout the department
• Guaranteeing Client specific knowledge through producing and updating client factsheets and reports
• Providing client service and support for day to day business and ongoing operational issues
• Helping Clients implement new business and additional business
• Ensuring comprehensive information flow to management and client development teams
• Taking care for the quality of our relationship with our Clients and take ownership of our Client satisfaction
• Cooperating closely with Operational teams

Sounds good? Learn more about our recruitment criteria.

Requirements:

• Fluent English
• Additional language (German, French, Italian) would be an asset
• University degree (economy, banking, finance studies)
• Proven experience in Client communication
• Experience in Securities Services or Investment Fund industry will be an asset
• Excellent communication and interpersonal skills
• Client Focus
• Ability to co-operate in teams (internal and external)
• Attention to detail and accuracy
• Self-motivation, willingness to learn

We build our culture based on team spirit, open-mindedness and willingness to learn. If these values are close to your heart, scroll down to see what we offer.

We offer:

• Stable employment, full-time job contract
• Six Career Paths to choose from
• Complex onboarding and induction programme
• Trainings, co-financed language courses, professional certifications and post-graduate studies
• Private medical package 
• Life insurance
• Employee Pension Plan
• Sports Card
• Lunch Card
• Cafeteria Platform
• Modern, eco-friendly office located near Metro Daszyńskiego station