Trwa ładowanie. Prosimy o chwilę cierpliwości.
Przeglądana oferta pracy jest nieaktualna
Data aktualizacji: 2021-12-31
Warszawa, mazowieckie
Księgowość, BPO/SSC
Data aktualizacji: 2021-12-31

BPS_DC_Client Experience F&A Portfolio Lead

What will you do

  • Single Point of Contact for Service Delivery Operations Clients

  • Provide support to the Clients for Operations Delivery related matters

  • Act as the escalation point for Clients implementation of process improvements, including six sigma, operational excellence, innovation framework

  • Proactively improve client satisfaction and customer relationships working with Client Leadership

  • Support sales opportunities and validate expected delivery capability for Operations

  • Build a strategic development direction

  • Measure cost effectiveness

  • Manage employees delivering the client service, including their professional development

What we expect from you

  • 7 years of experience in managing teams in SSC BPO environment within F&A area

  • Proven ability to work creatively and analytically in a problem solving environment

  • Experience working with global services

  • Experience in multinational organizations

  • Experience in the development of business performance and compliance metrics and multi function background including and understanding of Procurement, Finance or other capability

  • Change management experience University degree and qualifications in accountancy management economy

  • Very good English

  • Ability to drive significant change while coaching and developing the teams

  • Excellent interpersonal communication skills

  • Proficiency with Microsoft Office applications Outlook, Word, Excel, PowerPoint,

  • Readiness to travel occasionally

What we offer

  • Constant support and clear development path from your first day at office

  • Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings

  • Inclusion and diversity in practice truly multicultural environment we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are

  • A flexible approach that allows an appropriate work life balance where sports activities, outings, volunteering initiatives are part of our regular day to day life

  • Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives

  • Full work comfort private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

If you are interested, please send your CV in English by clicking "Aplikuj teraz" button
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"I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture . At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.