At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of finance, accounting, data and technology professionals ready to „WOW” the world with our expertise, passion and pride to be GREEN. Our employees can develop in the following areas: Purchase to Pay, Order to Cash, Record to Report, Business Performance Management, Accounting, Reporting & Consolidation, Digital & Technology, Transformation, Global Audit, Global Process & Control Improvement, Global Process Expertise, and Support Functions like HR, Service Management, Global Master Data, Internal Finance, Change & Communications.

An integral part of HEINEKEN’s day-to-day operations, our Global Shared Services center has significantly contributed to leveraging the benefits of the company since 2012. With more than 1100 employees comprised of 27 nationalities, we collaborate with 26 Operating Companies in 25 languages. A truly global experience! We value enjoyment of life, respect for people and planet and passion for quality in all that we do.

HEINEKEN is a proud independent global brewer, committed to surprise and excite consumers with its brands and products everywhere. The brand that bears the founder's family name - Heineken® - is available in almost every country around the globe and is the world's most valuable international premium beer brand. Our company is present in over 70 countries, operates more than 160 breweries and markets more than 250 brands.

HEINEKEN Global Shared Services Center was awarded as the Business Services Firm of the Year 2021!

Your responsibilities would include:

Define & Govern the Global template

• Support the E2E Stream Lead in proactively manage the respective E2E process

• Validate the process designs

• Ensure standard processes are aligned

• Translate the process standards into solutions in the ERP’s

Process governance and change requests

• Propose to the Design Authority redesign of existing processes based on the analysis of improvement opportunities and prioritization of identified solutions

• designs of new processes and/or advanced functionality

• Create and/or update procedures and manuals that detail processes and can serve as a basis for work execution 

Process performance and scope

• Evaluate if new capabilities have impact on the current Global template

• Set up and maintain regular contact with the Reference Groups, to assess process improvement potential

• Management of major organizational projects that involve process improvement efforts within scope

• Propose measurable PPI definitions & calculation 

Change management

• Ensure process changes are properly implemented using the release management procedure

• Manage the change associated with capability implementations by identifying the needs and positions of stakeholders

You are a good Candidate if:

• 3-5 years of working experience required in a similar role / a complex international environment / FMCG industry

• Business process design and modelling techniques and tools

• Capability to work in a cross-functional environment

• Strong communication skills – explain complicated subjects in clear and simple language

• Consultancy skills, being critical when needed

• Understanding the interaction between business processes and technology

• Fluent English language required (French and Spanish is a plus) 

Specific experience: Sales

• Customer master data management- customer segmentation (global & local)

• Pricing & discount management

• Commercial assets management (CTS)

• Understanding of Order Management process