Trwa ładowanie. Prosimy o chwilę cierpliwości.
Accenture
Data aktualizacji: 2021-10-15
Warszawa, mazowieckie
BPO/SSC, Obsługa klienta
angielski, włoski
Data aktualizacji: 2021-10-15 Aplikuj
REKRUTACJA ZDALNA

Customer Service/Order Management Associate

with Italian (work location: Gdańsk)

In the Order to Cash organization, we are looking for a Customer Service Associate/Senior Associate who will be responsible for Order Management, Order Fulfillment and Billing activities to provide excellence in customer experience.

The Customer Service Associate/Senior Associate will be responsible to perform a broad set of activities reaching from receipt of standard customer orders up to delivery, including timely and effective resolution of issues related to incomplete orders, delivery blocks and billing related activities. These activities include handling of customer complaints and returns as well.

 

What will you do?

• Timely and accurately process orders and review issues related to automatically processed orders.

• Perform analysis and support resolution of issues related to incomplete orders and delivery blocks with internal teams and/ or customers.

• Receive and drive timely resolution of order-related customer queries and complaints.

• Perform validation and resolution of customer complaints including liaising with appropriate internal functions, customers, warehouse and/or carriers.

• Process and ensure that all return requests comply with Return policies including appropriate approval and documentation.

 

You will also maintain work relations with:

• External Customers.

• Supply Chain Management and other internal stakeholders

• Local Order to Cash Operations

• Shared Service Center Delivery Network O2C Operations.

 

What do we expect?

  • • 1-3 years of experience in Customer Service or other related Order-to-Cash processes.

    • Preferably a university degree or equivalent, especially with main focus on Administration or Supply

    Chain Management. Alternatively, an equivalent progressive working experience.

    • Highly Customer oriented. Good communication and interpersonal skills.

    • Ability to prioritize, analytical skills, can-do attitude and ability to multi-task.

    • SAP experience valuable. Advanced MS Office.

    • Ideally fluent English skills both in the spoken and written form, plus minimum C1 degree of competence in Italian

ABOUT US:
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

If you are interested, please send your CV in English by clicking "Aplikuj teraz" button
When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture . At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.