Trwa ładowanie. Prosimy o chwilę cierpliwości.
Accenture
Data aktualizacji: 2021-10-15
Warszawa, mazowieckie
BPO/SSC, Obsługa klienta
angielski, holenderski
Data aktualizacji: 2021-10-15 Aplikuj
REKRUTACJA ZDALNA

Junior Customer Service Specialist

with Dutch

As a key player in the Customer Service Team you will have responsibility to monitor and respond to clients’ specific typology of requests (invoice copies etc.) in line with service levels agreed with the client and to ensure that proper quality control checks are performed. You will be the first point of contact for thousands of customers as well as internal stakeholders and as such, you will need to deliver timely, accurate and predictable service.

What you will do:

  • Customer Service activities related to service and repair requests from the customers over the phone or via e mail
  • Validation of contractual agreements related to Service and Repair process
  • Order management and returns management activities in SAP
  • Coordination of service and repair process with internal teams and spare parts vendors
  • Ensures resolution of queries within the contractual metrics

 

What we expect:

  • Very good English and Dutch min. B2/C1
  • Microsoft Office package knowledge Excel, Word, PowerPoint
  • Preferably experience in customer service
  • Experience in working with SAP would be an asset
ABOUT US:
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 509,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

If you are interested, please send your CV in English by clicking "Aplikuj teraz" button
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"I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture . At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.