Responsibilities:

• Responsible for ensuring that Receivables specialists and senior receivables specialist activities meet the requirements of the client by reducing debt aging, maximizing cash collection and collecting high quality dispute information, while maintaining a professional relationship with the client and their debtors
• Review all incoming work for clarity, provide clear work directions, e.g., receive requests for assistance from the field, determine level of assistance required and respond appropriately
• Manage workloads to ensure even distribution of responsibilities
• May perform and/or ensure completion of quality review
• Ensure that all the client responsibilities occur in accordance with the SOW and SLA with client(s) 
• Act as SME for team members, peers and/or clients as assigned     
• Anticipate, identify, and assess complex issues/problems. Develop and implement a corresponding plan of action

Qualifications:

• Prior experience of 2 to 3 years in Credit and Receivables domain & managing a team - mandatory
• Experience in performing analysis of QAs; analyze results and develop process improvements
• Experience with providing operational statistics and escalating operational issues to supervisors   
• Experience in monitoring and coaching team(s) to meet objectives
• English min. C1