The Technology Solution Architect will support our Operations Sales and Solutioning Team as the responsible Technical Architect in pre-sales/RFP processes focused on clients across multiple offering towers.  Key activities include:

• Manage and coordinate involved technology teams in on- and offshore locations across multiple offerings and towers
• Develop technical solution design and create corresponding cost estimates
• Present and discuss solutions with client executives
• Present technology solution to internal executive approvers
• Help our clients to simplify and improve their operations by developing business cases, analyzing clients as-is processes and creating technology solutions that support the client business drivers.
• Assess the business impact/return on investment for the more complex components of the technology solution
• Facilitate client workshops, document business requirements and develop them into a proposed business case and solution design
• Act as clients’ key contact on the proposed technology solution
• Responsible for transitioning the solution to the mobilization team for implementation upon contract signature
• As required, review technology solutions from Technology Solution team members
• Support Operations Sales Teams as responsible Technology Solution Architect in simple to complex pre-sales/RFP processes involving multiple technologies:
  • Manage/ Coordinate involved technology teams in on- and offshore locations
  • Develop technical solution design and create corresponding cost estimates
  • Present and discuss solutions with client executives
  • Present technology solution to internal executive approvers
  • Align technology solution components to business standards (including, but not limited to, SynOps)
  • Establish relationships among new teams and Tech for Ops sales, TFO Factories, Product Management, Operation’s Capability and Offering teams, global/regional Sales and Solutioning Teams, and other groups as applicable.
  • Work with Product Management and Initiative Leads to support new technology assets and capabilities
• Work closely with other technology teams such as Insights and Intelligence, Automation and Technology Consulting to create a holistic technology approach and cost estimate that captures all details, dependencies and assumptions of the technology landscape
• The role may be expected to execute some of these responsibilities:
  • Career Counseling
  • Mentoring
  • Staffing
  • Budgeting
  • Offering Definition

Must have skills/Qualifications

• Problem Solving
• People Management
• Stakeholder Management
• Communication (esp. with C-suite levels), including Business Storytelling
• Fluent in English
• Self-motivated
• Risk Management

Preferred Skills/Qualifications

• Experience in business processes, including (but not limited to) Finance & Accounting, Human Resources, Supply Chain, Marketing, Digital Sales, Customer Service, Procurement and Healthcare Administration.
• Experience with enterprise applications like ERPs, HCMs, Business Intelligence and workflow tools.
• Language skills in any major non-English language