Your role:

50% Operations

• Contact customers to collect outstanding debt
• Coordinate customer’s queries with the relevant departments for dispute resolutions
• Manage customer administration needs to help them pay the invoices (send account statement, dunning letter, provide invoice copy when required)
• Manage assigned portfolio of customer accounts for debt reduction and age of receivables improvement according to set targets.
• Report current status and flag any potential risks to Credit Controller
• Proactively build Customer relationship, continually seek out ways to improve customer satisfaction, communication & query resolution
• Ensure compliance with collections policies and procedures
• Run cash allocation process accurately and timely
• Unapplied and unidentified customer payments handling
• Performing other AR activities agreed with the client such as: refunds, direct debits, etc.
• Assure tasks are performed in compliance with accountancy, tax, local, legal rules and customer accounting standards
• Resolve system and transaction issues and queries

50% SME Activities

• Supervision of Collections an Cash Application processes from accounting perspective (timeliness & completeness)
• Collaboration with R2R team on ensuring completeness and timeliness of the AR process delivery on period end close
• Ensuring MAPs controls compliance in Supervision of Collections an Cash Application
• Supporting Team Leaders and Managers in achieving required compliance standards
• Active involvement in EMEA OTC Strategy realization
• Fostering culture of Continuous Improvement in OTC department. Reviews of open projects. Supporting project owners
• Identification of training needs across OTC Teams. Organize/provide trainings
• SOPs /manuals/work instructions update
• Supporting process changes design and implementation
• SPOC for process related queries on EMEA level
• Facilitating cross-teams collaboration

• collections policies and procedures.

What we are looking for

• Degree level qualification in Finance / Accounting area;
• Fluent English (written and spoken)
• At least 3-years experience in an international environment
• Experience in record-to-report, cash operations and  credit knowledge can be an asset
• Excellent knowledge of end to end OTC operational and financial controls, business processes and reporting
• Proven record of process improvements
• Excellent verbal and written communication skills, ability to interact professionally and maintain good relationships with internal and external customers.