A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

Our Operations Support team monitors the overall quality of our service. As a part of the team, you’ll be the primary contact for ensuring the quality of our services is maintained while also considering better ways to provide the same service in a more cost efficient manner and keeping customer satisfaction with our services high.

Google Workspace Integration SME

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

The Role

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.

Knowledge and Skills Preferred

Demonstrated industry-leading knowledge of:

• Working with specific infrastructure and application technologies such as G Suite services,M365 Admin tools, to implement and operate advanced cloud hosted collaboration services;

• Working experience with Service Now or similar ITSM system;

• Understanding of user provisioning models and approaches, related tools and directory services;

• Understanding of Microsoft Active Directory, LDAP directory technologies, Google G Suite directory, directory synchronisation services, and Mail routing concepts/SMTP;

• Working with IT Service management operations procedures and Operational management experience;

• Deploying or managing G Suite installations;

• Operating global, highly available SaaS services 

• Troubleshooting issues and identifying territory or global specific issues;

• Working in complex technical environments;

• Having the ability and willingness to learn other technical aspects of deploying enterprise applications that integrate with Google Workspace;

• Leveraging analytical skills when evaluating potential solutions;

• Developing and maintaining a current understanding of the technical architecture and designs associated with the cloud collaboration services delivered, and all relevant enabling technologies;

• Providing thought leadership on the administration of the specific technologies and services needed to deliver the identified services;

• Defining and maintaining administrative processes that support existing and new collaboration services and capabilities;

• Collaborating with the service manager and member firms who consume these services to ensure alignment is achieved and maintained across member firms;
   

Particular emphasis on

• Experience deploying or managing Google Workspace 3rd party integrations

• Familiarity with technical aspects of other Google Cloud (GCP) services

• Exposure to Microsoft technologies, including M365

• Experience operating global, highly available SaaS services

• An understanding of networking technologies

• An understanding of audio, video and collaboration services (Webex, Zoom, Pexip, Google Voice, Google Meet)

• An understanding of user provisioning services

• Ability to work in complex technical environments

• Ability to lead team meetings and discussions

• Creative solution development and forward looking proposals

• Strong analytical skills when evaluating potential solutions

• Strong business knowledge and operational management experience

• Stakeholder management, managing change, and influencing audiences

• Self motivation, and a willingness to coach
   

Role Specific Responsibilities

• Assume administrator responsibilities for applications that closely integrate with global Google G Suite services. This includes assisting with the controlling, maintenance and monitoring of the firm’s Google G Suite global service.

• Assist with the controlling, maintenance and monitoring specific Google Workspace services across all of PwC, in alignment with agreed governance procedures. All actions performed must be coordinated with other Google Workspace Service Managers and administrators, and carried out under the direction of the global service manager. When performing this role the approved technical design and all processes must be respected to ensure agreed quality and service levels are maintained.
   

Examples of Specific Responsibilities

• SaaS Integration Support - Implement and maintain 3rd party software which integrates with Google Workspace and M365. Responsibilities include license management, knowledge of procurement processes, vendor management, architecture and security as it relates to Google Workspace and M365.

• Design of co-existence solutions - assist with the design of solutions which enable user access and interactions with multiple collaboration platforms and service offerings, specifically applications which integrate closely with Microsoft M365 and Google Workspace platforms. When performing this role the approved technical design and all processes must be respected to ensure agreed quality and service levels are maintained.