Trwa ładowanie. Prosimy o chwilę cierpliwości.
Przeglądana oferta pracy jest nieaktualna
Data aktualizacji: 2023-01-24
ServiceNow Developer
Nr ref. 343048WD
Warszawa, mazowieckie
IT, Konsulting
Data aktualizacji: 2023-01-24
PwC is a powerful network of over 250.000 people across 158 countries. All committed to deliver quality in Assurance, Tax, Advisory & Technology services. Match your curiosity with continuous opportunities to learn, grow and make an impact. Join PwC and be a game changer.

Job Description & Summary

PwC is driving major change across technology including the building of a centralized model to deliver and manage technology services across the entire network of member firms.
A career in PwC’s Technology and Security Operations, within Internal Firm Services, will provide opportunity to develop and support our global technology service delivery, both internally and externally. ServiceNow is the enterprise platform that enables Service Management at PwC. Using the ServiceNow platform, our team helps Internal Firm Services transform how they manage services to the business, and how the business manages services to our clients.
If you are seeking an exciting career with the scope to grow your ServiceNow skills through major change on a global scale, then PwC Technology will empower you to do so.

ServiceNow Developer

(Warsaw, Krakow, Remote)

Internal Systems Support Area


The Role

As a ServiceNow Developer, you will,

  • Engage with stakeholders to understand user stories and determine requirements
  • Provide guidance on what is configuration vs customization with a focus on solutions that remain close to out of box functionality as possible.
  • Customize and develop ServiceNow applications and support rollout of new applications and modules.
  • Configure Application UIs and Workflows
  • Demonstrate understanding of application modules including Incident, Problem, Change, Release, Asset, CMDB, Knowledge, and Self-service Portal.
  • Create custom reports and dashboards with supporting metrics and KPIs that adhere to best practices and have a high focus on impact to instance performance
  • Collaborate with other ServiceNow administrators and developers to develop effectively with a global focus
  • Be diligent in maintaining consistency in code alignment across instances and in clean code in update sets
  • Proactively identify system deficiencies in the ServiceNow instances and provide solutions to remediate
  • Ensure that configuration is consistent across development, testing, and production environments.


The Candidate

  • 3+ years of experience working in a development role for a ServiceNow Platform.
  • 2+ years of experience as a ServiceNow administrator.
  • Experience in transitioning technology from locally focused to centralized technology service organization.
  • Experience with ITSM functions and modules within ServiceNow
  • Understanding of RESTful Web Service and APIs.
  • IT and Security management best practice (ITIL, COBIT, ISO standards).
  • Experience developing workflows and supporting service technology teams
  • Experience in developing solutions in JavaScript and Glide


Desired Certifications:

  • ITIL Foundations Certification
  • ServiceNow Developer Certification(s)


Essential Skills:

  • Conceptual skills
  • Ability to articulate and document the desired business outcome
  • Ability to remove ambiguity from requirements
  • Service orientation with a focus on quality and customer satisfaction
  • Unit and regression testing to strive for first time right deployments
  • Troubleshooting and Diagnostics
  • Conceptual skills
  • Communication skills (verbal and written)
PwC Advisory spółka z ograniczoną odpowiedzialnością sp.k. or another PwC entity which runs a recruitment process - list of entities:, with its registered seat in Warsaw (00-633), Polna 11 Street, („PwC” or “we”) will be the controller of your personal data submitted in your application for a job. Your personal data will be processed for the purpose of performing a recruitment process for the job offered. If you give us explicit consent, your personal data will be also processed for participation in further recruitment processes conducted by PwC and sending notifications about job offers in PwC or job related events organized or with the participation of PwC such as career fair. A full information about processing your personal data is available in our Privacy Policy.