Trwa ładowanie. Prosimy o chwilę cierpliwości.
Przeglądana oferta pracy jest nieaktualna
Data aktualizacji: 2023-02-01
Warszawa, mazowieckie
BPO/SSC, Analiza
angielski, niemiecki
Data aktualizacji: 2023-02-01

Oferta pracy jest nieaktualna

Pracodawca zakończył rekrutację na to ogłoszenie

Collections Support Senior Analyst

Collections Support Senior Analyst

with German

with German

What will you do:
  • Act as Subject Matter Expert in Cash Collection activities related to collecting due receivables as well as negotiating and building long-term business relationships with customers
  • Proactively search and present ideas of possible process improvements simplifications in the process to improve efficiency and quality of service
  • Actively participate in both internal and external projects related to process improvements, implementation of new or modification of existing tools used by Collections or other departments in the project
  • Regularly update process documentation in order to reflect the current process
  • Cooperate closely with other teams' customer service, sales, finance managers
  • Cascading updates to team members, supporting questions and concerns
  • Designing and implementing mitigation plans
  • Perform Reporting and forecasting of Collection metrics. Articulate highlights and lowlights to explain collection performance, support Team Lead in providing relevant details
  • Provide ongoing support for the Training and Quality Team in topics related to Collection scope
  • Support the Client and Team members on non-standard cases related to customer requests, difficult customers and other
  • Act as a role model within the Collection Team, promoting the Customer Centricity approach
  • Act as Accenture ambassador, in line with Accenture core values and promote the spirit of partnership with our Client


What do we expect:

  • Experience in Collections for min. 3 years, with great track record as senior person on the team, supporting other team members with process knowledge
  • Language proficiency at min. C1 level, as well as excellent command of English
  • Excellent communication and interpersonal skills written and oral
  • Well-established analytical skills, time and priorities management
  • Demonstrated ability to work independently and solve complex topics
  • Track record of client exposure, as well as coordinating things for the entire team, taking on extra tasks in the past
  • Microsoft Office package knowledge Excel, Word, PowerPoint
  • Experience in working with SAP or other ERP systems
What we can offer:
  • Inclusion&Diversity in practice in truly multinational enviroment
  • Eco-friendly office
  • Cooperation with globally recognized Clients and access to the latest technology solutions
  • Online and classroom trainings to master your skills
  • Onboarding program and dedicated Buddy
  • Unique community with sport, volunteering activities and outings
  • Access to MyBenefit platform
  • Multisport and lunch card
  • Private medical care and life insurance
  • Referral program with bonuses for referring new employees
  • Modern office in the city center of Warsaw
  • Chill room, game room, library and coffee-breaks at terrace
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Song, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at

Accenture Operations provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

If you are interested, please send your CV in English by clicking "Aplikuj teraz" button
When applying please enclose the below statement:

"I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture . At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

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