Trwa ładowanie. Prosimy o chwilę cierpliwości.
Przeglądana oferta pracy jest nieaktualna
UPS Global Business Services Polska
Data aktualizacji: 2022-10-26
Wrocław, dolnośląskie
Data aktualizacji: 2022-10-26
UPS Global Business Services Polska
Performance Measurement and Analytic Junior Specialist

Oferta pracy jest nieaktualna

Pracodawca zakończył rekrutację na to ogłoszenie

Performance Measurement and Analytic Junior Specialist

Performance Measurement and Analytic Junior Specialist

Location: Wrocław

Your responsibilities

  • Creating forecast for European Customer and Commercial Service Locations based on actual and seasonal trends, process changes and input from operations;

  • Monitoring forecast accuracy, historical trends and operational performance by site and country;

  • Auditing data correctness in internal systems and vendor reports;

  • Creating daily, weekly and monthly performance reports, maintaining databases of historical performance figures;

  • Combining multiple sources from Excel and database sources into a combined reporting structure;

  • Providing analytical support during transformation and migration projects.

Our requirements

  • Strong analytical skills, ability to carry out advanced analysis and make data-driven forecast recommendations;

  • Great attention to details, ability to quickly spot inconsistencies;

  • Very good knowledge of MS Excel ;

  • Very good command of English;

  • Good time management and proactivity;

  • Patience and accuracy.


  • Knowledge of or experience in Customer Service/Call Center operations;

  • Knowledge of VBA / SQL and/or MS Access.

What we offer

  • Professional development in fast growing international company;

  • Permanent employment

  • Social benefit package (including private life insurance, health care, sport package, pension plan);

You can apply by sending your CV by clicking the "Apply now" button below.
By clicking the button „Apply”, Apply now” or sending your application to UPS (Employer) using other channels of communication, you accept UPS: Careers Privacy Notice.

By submitting your information, you acknowledge that you have read our privacy policy (this content opens in new window) and consent to receive email communication from UPS Poland and UPS GBS Poland. You also acknowledge that you are an EU citizen or a holder of a valid EU work permit.
Effective Date: May 17, 2018
We at United Parcel Service, Inc., along with our subsidiaries and affiliates (collectively, “we”, “our”, “us” and “UPS”), respect your concerns about privacy. This Careers Privacy Notice describes the types of personal information we collect via the UPS Careers websites (the “Careers Sites”), how we may use the information and with whom we may share it. This Careers Privacy Notice also describes the measures we take to safeguard the personal information. In addition, we tell you how you can ask us to (i) access or change the personal information we maintain about you, (ii) refrain from sending you certain communications, and (iii) answer questions you may have about our privacy practices.

Information We Obtain
I. Voluntary Provision of Personal Information
You may choose to provide personal information (such as name and contact details) through our Careers Sites. However, note that if you do not provide certain personal information, we may not be able to achieve some of the purposes outlined in this Notice.

II. Categories of Personal Information
The types of personal information you may provide include:
• Individual and business contact information (such as name, physical address, email address, and telephone or fax number)
• Prior addresses and length of time at each address
• Username and password to access the Careers Sites
• Citizenship and work authorization status
• Driver's license number, driving history and other details about government-issued identification documents
• Education history
• Employment and salary history
• Military service information
• Resume or C.V.
• Age range and date of birth
• Language proficiency
• Criminal record information
• Information about your existing relationship with UPS
• Other information about your qualifications for the position for which you are applying
• Requests for disability accommodations

III. Sensitive Personal Information
Except as described in this Careers Privacy Notice or as permitted or required by law, UPS does not collect personal information that may be considered sensitive under applicable data protection law (such as biometric data and information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, criminal records, criminal proceedings, or health or sex life). If you apply for a positions in certain countries such as the U.S., you may provide information on your gender, race or ethnicity on a voluntary basis. UPS will not consider either this information or your choice to decline to provide it in evaluating your qualifications for employment with us. We may use this information to the extent necessary or appropriate for compliance with relevant legal or contractual obligations and for other internal purposes.

IV. Information Obtained from Cookies and Third Parties
In addition, when you visit our Careers Sites, we may collect certain information by automated means, such as cookies and web beacons. The information we collect in this manner includes IP address, browser characteristics, device characteristics, operating system, language preferences, referring URLs, information on actions taken on the sites, and dates and times of website visits. A “cookie” is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon,” also known as an Internet tag, pixel tag or clear GIF, links web pages to web servers and their cookies and may be used to transmit information collected through cookies back to a web server. Through these automated collection methods, we obtain “clickstream data,” which is a log of content on which a visitor clicks while browsing a website. As the visitor clicks through the website, a record of the action may be collected and stored. We may link certain data elements we have collected through automated means, such as your browser information, with other information we have obtained about you to let us know, for example, whether you have opened an email we sent to you. We also may use third-party website analytics tools that collect information about visitor traffic on the Careers Sites. Your browser may tell you how to be notified when you receive certain types of cookies or how to restrict or disable certain types of cookies. Please note, however, that without cookies you may not be able to use all of the features of the Careers Sites.
The providers of third-party apps, tools, widgets and plug-ins on the Careers Sites, such as third-party login services and Facebook “Like” buttons, also may use automated means to collect information regarding your interactions with these features. This information is subject to the privacy policies or notices of these providers. How We Use the Information We Obtain
The legal bases and purposes for which we process the personal information we obtain about you include:
Facilitating a Potential Contractual Relationship with You:
• Provide applicant support and respond to and communicate with you about your requests, questions and comments,
• Establish and manage your Careers Sites account
• Evaluate you for available positions
• Obtain background check information
• Contact you regarding possible employment
• Carry out our human resources functions and activities

Supporting Our Legitimate Business Interests:
• Operate, evaluate and improve our business;
• Perform data analyses
• Protect against, identify and prevent fraud and other criminal activity, claims and other liabilities
• Ensuring business continuity, operating and managing IT.
• In addition, we use information collected online through cookies, web beacons and other automated means for purposes such as (i) customizing our users’ visits to our websites, (ii) delivering content tailored to our users’ interests on our website and other websites and to the manner in which our users browse our websites, and (iii) managing our business. We also use this information to help diagnose technical and service problems, administer our websites, identify users of our websites, and gather demographic information about our users. We use clickstream data to determine how much time users spend on web pages of our websites, which websites they come from, how users navigate through our websites, and how we may tailor our websites to better meet the needs of our users.

Compliance with applicable legal requirements and our policies:
• Safeguarding and maintaining of IT infrastructure
• Compliance with record-keeping and reporting obligations, government inspections and other requests from government or public authorities
• Responding to legal process such as subpoenas, pursuing legal rights and remedies, defending litigation and managing any internal complaints or claims, or conducting investigations,
• Complying with internal policies and procedures

Your voluntary consent. In some instances we may ask for your express consent to process personal information.
We also may use the personal information we obtain about you in other ways for which we provide specific notice at the time of collection.

Sensitive Information: The legal bases and purposes for which we process sensitive personal information we obtain about you include:
• Facilitating a Potential Contractual Relationship with You: We may request you to provide certain types of sensitive personal information for specific purposes, including the collection of health/medical information in order to accommodate a disability.
• Compliance with Our Legal Obligations as an Employer: We collect certain sensitive personal information in order to comply with legal obligations and internal policies.

Please be assured that we will only use such sensitive personal information for limited purposes and as provided by law, unless we have obtained your consent to use it in other ways.

Online Tracking
You may see our ads on other websites based on your visits to the Careers Sites because we engage in retargeting. For example, if you view a particular position on the Careers Sites, you may see an ad for that position on a third-party website. Our retargeting is administered by third-party vendors that track your activity on the Careers Sites and third-party sites via automated means, such as cookies and web beacons. Accordingly, we and our third-party vendors may collect information about our visitors’ online activities, over time and across third-party websites. To learn about how to opt out of this retargeting, click here.

The Careers Sites are not designed to respond to “do not track” signals from browsers.

Information We Share and Transfer
We do not sell or otherwise share personal information about you, except as described in this Careers Privacy Notice. We may share the personal information we obtain with our affiliates for the purposes described in this Careers Privacy Notice. We also share personal information with third parties who perform services on our behalf based on our instructions. These third parties are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.
Due to the global nature of UPS operations, UPS may disclose your personal information to other entities within the UPS group to fulfill the purposes described in this Careers Privacy Notice. This may include transferring personal information outside the EEA to locations in the U.S. and other countries that have different data protection laws than those in the country in which you are based or located and that may not have been granted an adequacy decision by the European Commission. When we transfer your personal information to other countries, we will protect that information as described in this Careers Privacy Notice and in accordance with applicable law. Where applicable, we use contractual protections for the transfer of personal information among various jurisdictions (including, for example, the European Commission's standard contractual clauses).
Access to, use of and other processing of personal information by UPS generally will be limited to individuals who have a need to know the information for the purposes described in this Careers Privacy Notice, which may include personnel in HR as well as your potential future managers or others appointed by him or her.
We also may disclose personal information about you to third parties other than service providers: (i) if we are required to do so by law, regulation or legal process (such as a court order or subpoena), (ii) in response to requests by government agencies; or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity. We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution or liquidation).

Your Personal Information Rights and Options
Subject to applicable law, you have certain rights with respect to our processing of your personal information, which may include: (i) the right to access your personal information; (ii) the right to obtain correction of your personal information which is incomplete, inaccurate or outdated; (iii) the right to request the transmission of your personal information you have provided to us, to you or to another company, (iv) the right to object to any uses or disclosures of your personal information, (v) the right to withdraw your consent in relation to our processing of your personal information based on your consent, (vi) the right to request deletion of your personal information and (vii) the right to request that we restrict processing of your personal information.
If permitted by applicable law, you may request to exercise these rights free of charge by contacting us as described below in the “How to Contact Us” section. However, we may charge a reasonable fee or refuse to act on a request if it is manifestly unfounded, excessive or otherwise unreasonable in particular because of its repetitive nature. In some situations, we may refuse to act or may impose limitations on your rights if, for instance, your request is likely to adversely affect the rights and freedoms of UPS or others, prejudice the execution or enforcement of the law, interfere with pending or future litigation, or infringe the law. Subject to applicable law, you have a right to file a complaint with a Data Protection Authority.
In addition, we offer you certain choices about how we communicate with you and what information we collect from you. If you visit the job application tools on our Careers Sites, you may update the personal information you have submitted there by visiting the profile section of your account or, for a limited time, revising an application. You also may contact us as described in the “How to Contact Us” section below to submit requests, update your preferences, or ask us to remove your information from our mailing lists pursuant to applicable law. Please help keep your personal information up to date and inform us of any significant changes to your personal information.

Links to Other Websites
Our Careers Sites may contain links to other websites for your convenience and information. These websites may be operated by companies not affiliated with UPS. Linked websites may have their own privacy policies or notices, which we strongly suggest you review if you visit any linked websites. We are not responsible for the content of any websites that are not affiliated with UPS, any use of those websites, or the privacy practices of those websites.
Information collected through third-party apps, tools, widgets and plug-ins (such as information obtained through third-party login services or relating to your use of a Facebook “Like” button) is collected directly by the providers of these features. This information is subject to the privacy policies or notices of the providers of the features, and UPS is not responsible for those providers’ information provision practices.

How We Protect and Retain Personal Information
We maintain administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. As required by applicable law, when UPS retains a third-party service provider, that provider will be required to (i) use measures to protect the confidentiality and security of the personal information and (ii) process the personal information only as directed by UPS.
We will retain your personal information only for as long as necessary to achieve the purposes outlined in this Careers Privacy Notice, usually for the period during which your application is pending and for any period thereafter as legally required or permitted by law. This means that, in some cases, we may be required to retain your personal information for a period of time after your application has been decided. Our retention policies reflect applicable statute of limitation periods and legal requirements.

Updates to Our Careers Privacy Notice
This Careers Privacy Notice may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will post a prominent notice on our Careers Sites to notify you of any significant changes to our Careers Privacy Notice and indicate at the top of the notice when it was most recently updated.

How to Contact Us
If you have any questions or comments about this Careers Privacy Notice, or if you would like us to update information we have about you or your preferences, please contact us by e-mail using the E-mail Application

Contact Us

You also may write to us at:

UPS Corporate Headquarters
Attention: Global Privacy Officer
55 Glenlake Parkway, NE
Atlanta, GA 30328
United States

If you are located in Europe, please write to:

UPS Europe SA
Attention: Data Protection Officer
Ave Ariane 5
Bruksela, B-1200

If you reside in the European Economic Area, the relevant data controller for your personal information is the UPS entity listed for the country you reside in according to the following list:

UPS Data Controllers

UPS: Careers Privacy Notice