We are currently looking for:
At Brown Brothers Harriman, we believe no job is too big or small for any of us to handle if it helps our clients. We value passionate, committed people who enjoy collaborating with others to find new solutions to complex business challenges. We are looking for the type of person who speaks their mind, truly listens and steps outside their role to add value wherever they can.
Someone who is driven to get things done and views obstacles as an exciting challenge that demands a creative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in protecting and enhancing our client’s financial well-being.
Brown Brothers Harriman is currently recruiting Operation Lead Specialist - Trade Management.
In this role you will be responsible for assisting the Supervisor with enhancing the productivity, reducing the Risk Profile and Enhancing the Client Experience as related to highly complex and client specific security related transactions. You will act as a Subject Matter Expert related to processing activities such as; instruction receipt, authentication and routing, entry instruction and verification, processing and recording and reporting and reconciliation. As an SME you will be expected to assist team members as needed for processing expertise and back-up and act as a back-up for all functions including some Supervisor functions. Additionally, you will have a direct focus on meeting the Standards and Goals of the department identifying trends for both the Division as well as the Client, adding to the overall Client Experience by acting as a direct contact related to a specific client relationship or process.
BS/BA degree or equivalent work experience
2+ years of experience; financial services experience preferred
Excellent proven written and verbal communication skills
An aptitude for thorough analytical and problem resolution
Proven ability to provide feedback and guidance to clients effecting change in behavior and overall satisfaction
Self-starter, proactive and objective oriented
Ability to execute tasks with little direction, and plan time effectively to meet deadlines
Ability to multitask and deal with competing priorities
Ability to identify, analyze, resolve and when needed escalate a problem
Knowledge of one or more product areas within the Firm
Aligns and works towards all department Goals
What We Offer:
Private medical care for you and your family
Hybrid Working Opportunities
2 additional days added to your holiday calendar for Culture Celebration and Community Service
Various additional benefits including professional training and qualification support
Contracts for an indefinite period of time with no probation period
Some of your key responsibilities include:
Assist Supervisors in Workflow Management
Independently manage client specific processes and provide daily feedback and reporting
Act as dedicated point of contact for specifically identified client processes
Processing and analysis of complex and client specific instructions
Entry of all client trades sent to BBH which may be STP, automated but needing repair, or fully manual (rekey)
Authenticates, confirms, and distributes all Faxed trades received into the Bank
Perform various edit checks on all electronic trades. Those trades with missing, incomplete, inconsistent or poorly formatted data are sent to repair for research and resolution
Processing of complex and client specific instructions
Verify (dual controls) information prior to release to other areas of the firm as well as release to market
Escalate known or potential issues to management
Assist team members and supervisors with daily tasks as Subject Matter Expert
Analyze trends and provide feedback on instruction content and format as related to market requirements/standards
Communicate expected resolution (where applicable) based on market knowledge
Provide superior client service
Work proactively with clients and internal areas to improve instruction and process flow
Attend Client Meetings and have ability to actively engage with the Client
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