Strefa Klienta
Collections Support Associate
Collections Support Associate
with Swedish (Cash Collection)
with Swedish (Cash Collection)
As a key player in the Collections Team, you will have the responsibility for cash receivables for our client.
What will you do:
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Manage standard customer ledger to collect accounts receivable balances from invoiced customers through a combination of email and telephone calls
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Focus on cash collections, debt management, accounts reconciliation
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Achieve and exceed month end and quarter end Service Level Agreements SLA s both Critical Performance Indicator CPI s Key Performance Indicators KPI s
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Taking care of Credit refunds
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Sharing relevant electronic documents as per customer s requests.
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Responsible for managing blocked orders
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Develop and maintain good relationships with the client sales teams
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Ensure that client requests are managed within the client s system
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Responsible for investigating and resolving customer queries
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Works independently, with some guidance in complex situations
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Complete daily and ad hoc reports
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Ensure compliance with MDT collections policies and procedures
What do we expect from you?
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Very good English and Swedish min. C1
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Initiative
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Solution Orientation
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Collaboration
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Building Strong relationships
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1 year work experience, with experience in Collections nice to have.
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Customer Service experience is a plus
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Proficient English business communication skills verbal and written
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Degree in a relevant field nice to have
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Must be competent in Microsoft Office All Products
- Inclusion&Diversity in practice in truly multinational enviroment
- Eco-friendly office
- Cooperation with globally recognized Clients and access to the latest technology solutions
- Online and classroom trainings to master your skills Onboarding program and dedicated Buddy
- Unique community with sport, volunteering activities and outings
- Access to MyBenefit platform
- Multisport and lunch card
- Private medical care and life insurance
- Referral program with bonuses for referring new employees
- Modern office in the city center of Warsaw
- Chill room, game room, library and coffee-breaks at terrace
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