Trwa ładowanie. Prosimy o chwilę cierpliwości.
Shell Business Operations
Data aktualizacji: 2023-01-18
Kraków, małopolskie
BPO/SSC, Analiza, Obsługa klienta
angielski, niderlandzki
Data aktualizacji: 2023-01-18 Aplikuj

Delivery Assurance Analyst

Delivery Assurance Analyst

with Dutch

with Dutch


Early Careers

Work Location
Experience level
Work Location:


Experience level:

Early Careers

Shell in Krakow

Our people are essential to the successful delivery of the Shell strategy and to sustaining business performance over the long term. Performing competitively in the evolving energy landscape requires competent and empowered people working safely together across Shell.
We believe that diverse teams led by inclusive leaders deliver better safety and business performance.
5000+ employees 63 nationalities 20 languages

Shell Global

Shell is an international energy company with expertise in the exploration, production, refining and marketing of oil and natural gas, and the manufacturing and marketing of chemicals global energy company.
Around 84,000 employees across more than 70 countries work together to power progress through more and cleaner energy solutions. We use advanced technologies and take an innovative approach to help build a sustainable energy future. We are working to advance disability & enablement, gender balance, culture/ethnicity and LGBT+ inclusion within Shell and the communities where we work.

Your responsibilities

Delivery Assurance Analyst is the first contact with drivers, hauliers, Customer Service Center and scheduling teams to perform amendments to the schedule during its execution. In addition to managing customer enquiries and processing urgent orders.

Please be aware that this is a role in the morning, afternoon, and night shift system.

Please be aware that on this position you can work fully remotely!

  • Manage deviation from schedule i.e. process in GSAP any post schedule amendments to the shift: Left on board, plant/depot change, load quantity changes, compartment changes, trip sequence change, vehicle change, orders scheduled not delivered.
  • Receive urgent order requests and create urgent orders within the framework of delivery promise. Provide feedback of changes to planned shipments to schedulers and scheduling admin team, particularly to VMI customers.
  • Handle customer enquiries to change/amend orders, evaluate the real need and feasibility for scheduling changes, and liaise with the scheduling team where appropriate. Ensure any Special Instructions noted on the orders have been processed.
  • Initiate surcharges for Left on Board and urgent orders to the customers. Investigate and resolve customer complaints. Ensure documentation and filing is accurate, up to date, and accessible.

Special Challenges:

  • Assess/handle unplanned issues arising from delivery/system constraints. 
  • Continuously rotating shift system to provide 24-hour support ( 3 x 8 hr shifts per 24 hrs). Feedback effectively to scheduling team and scheduling admin.
  • Assess the implications of HSSE requirements, customer on-site HSSE risk, discharge requirements of drivers. 

Our requirements

Qualification required: 

  • Distribution Customer Service.
  • Dutch language proficiency C1.
  • English language proficiency B2/C1.
  • Distribution Planning and Exchanges.
  • Excellent stakeholder management. 
  • Excellent communication and issue resolution skills. 


  • remote work opportunities
  • flexible working time
  • corporate products and services at discounted prices
  • christmas gifts
  • private medical care
  • life insurance
  • charity initiatives
  • employee referral programme
  • parking space for employees
  • electric car charger
  • leisure zone
  • fruits
  • integrations events
  • sharing the costs of sports activities
  • sharing the costs of foreign language classes
  • sharing the costs of tickets to the movies, theater

Recruitment stages

1. Find a perfect career opportunity and apply
2. Be invited to the process via call with recruiter
3. Nail your job interview (assessment center)
4. Get an offer and start your adventure with Shell