Please be aware that this is a role in the morning, afternoon, and night shift system.

Please be aware that on this position you can work fully remotely!

• Manage deviation from schedule i.e. process in GSAP any post schedule amendments to the shift: Left on board, plant/depot change, load quantity changes, compartment changes, trip sequence change, vehicle change, orders scheduled not delivered.
• Receive urgent order requests and create urgent orders within the framework of delivery promise. Provide feedback of changes to planned shipments to schedulers and scheduling admin team, particularly to VMI customers.
• Handle customer enquiries to change/amend orders, evaluate the real need and feasibility for scheduling changes, and liaise with the scheduling team where appropriate. Ensure any Special Instructions noted on the orders have been processed.
• Initiate surcharges for Left on Board and urgent orders to the customers. Investigate and resolve customer complaints. Ensure documentation and filing is accurate, up to date, and accessible.

Special Challenges:

• Assess/handle unplanned issues arising from delivery/system constraints. 
• Continuously rotating shift system to provide 24-hour support ( 3 x 8 hr shifts per 24 hrs). Feedback effectively to scheduling team and scheduling admin.
• Assess the implications of HSSE requirements, customer on-site HSSE risk, discharge requirements of drivers.