OTC Team Lead
OTC Team Lead
with English (Temporary role)
with English (Temporary role)
What will you do:
The Team Leader is responsible for organization effectiveness and
sustainability by providing leadership and motivation to deliver seamless and efficient Order to Cash processes to the Business and Customers. He/She steers and runs the delivery of end to end process within the agreed KPIs and SLAs. In addition, the role will improve the O2C processes across the businesses and streamline wherever possible using automation or innovative approaches. This role will focus on several O2C processes Commercial Agreements, Order Management, Dispute Management. Team Leader is also responsible for contributing to the development and implementation of organizational strategies, client policies, and sound
business practices.
What we will expect from you:
- University degree in Business Administration, Economics or in simillar profile
- Several years of professional experience in Customer Service/OTC
- Leadership experience (min. 1 year)
- Sound SAP understanding
- Excellent oral and written communication skills
- English language skills mandatory (min. C1)
- Captive BPO SSO market experience an advantage
- Proficiency in MS Office
- Inclusion&Diversity in practice in truly multinational enviroment
- Eco-friendly office
- Cooperation with globally recognized Clients and access to the latest technology solutions
- Online and classroom trainings to master your skills Onboarding program and dedicated Buddy
- Unique community with sport, volunteering activities and outings
- Access to MyBenefit platform
- Multisport and lunch card
- Private medical care and life insurance
- Referral program with bonuses for referring new employees
- Modern office in the city center of Warsaw
- Chill room, game room, library and coffee-breaks at terrace