Trwa ładowanie. Prosimy o chwilę cierpliwości.
Przeglądana oferta pracy jest nieaktualna
Shell Business Operations
Data aktualizacji: 2023-02-23
Kraków, małopolskie
BPO/SSC, Analiza, Obsługa klienta
Data aktualizacji: 2023-02-23
Shell Business Operations
Pricing Specialist in Customer Operation

Oferta pracy jest nieaktualna

Pracodawca zakończył rekrutację na to ogłoszenie

Pricing Specialist in Customer Operation

Pricing Specialist in Customer Operation


Early Careers

Work Location
Experience level
Work Location:


Experience level:

Early Careers

Shell in Krakow

Our people are essential to the successful delivery of the Shell strategy and to sustaining business performance over the long term. Performing competitively in the evolving energy landscape requires competent and empowered people working safely together across Shell.
We believe that diverse teams led by inclusive leaders deliver better safety and business performance.
5000+ employees 63 nationalities 20 languages

Shell Global

Shell is an international energy company with expertise in the exploration, production, refining and marketing of oil and natural gas, and the manufacturing and marketing of chemicals global energy company.
Around 84,000 employees across more than 70 countries work together to power progress through more and cleaner energy solutions. We use advanced technologies and take an innovative approach to help build a sustainable energy future. We are working to advance disability & enablement, gender balance, culture/ethnicity and LGBT+ inclusion within Shell and the communities where we work.

Your responsibilities

The purpose of this role is to convert local market insights into effective pricing management and deliver value, entrench and grow the brand to strike a balance between volume and value delivery.

Customer Success Specialists - Pricing EU acts as trusted advisor to Sales, Marketing, local Pricing, Finance and Customer Operations teams by providing best-in-class insights and initiatives that enable the greater SFS organization to achieve its business aspirations and to ensure short and long term business profitability within competition law and Shell Business Principles.

Where you fit in?

Customer Success Specialist (CSS) is empowered to manage customer experience, relationship and satisfaction across the end-to-end journey of our customers. This job holds accountable for delivering pricing management of customer commercial conditions and it's forming a critical part of the Customer Fulfilment Cycle. The role requires pricing customer support from contract and account set-up to order and payment.

Principal accountabilities:

  • Drive strong engagement and coordination of all pricing activities for supported country/cluster.
  • Follow price policies and implement price changes resulting from national and international oil price movements, other relevant local market price developments or competitive actions as well as other cost factors (e.g. currency exchange rates).
  • Close coordination with local Pricing, Retail and Sales to create, validate and maintain local pricing insights with the market environment (e.g. Nature Based solution, eMobility offer).
  • Understand the impact of pricing decisions on margins and profitability.
  • Recommend and lead operational implementation of price strategies & tactics on the assigned country/cluster.
  • Ensure pricing compliance and store approval documentation in the system for audit and control accuracy.
  • Execute control reports and follow up on areas of concern (like list price changes, bonus payment).
  • Deliver improvements to reduce time spent on daily tasks/increase effectiveness (also: propose Continuous Improvement projects).
  • Participate actively in launch of new projects/initiatives where pricing analysis required.
  • Champion customer orientated response to internal enquiries about pricing calculations and pricing changes, support disputes and pricing notification.
  • Advise internal stakeholders on topics related to the own area of expertise. Interaction with others demands influencing and persuasion in a tactful manner in order to explain and advise on performed analyses of information.
  • Support supervisors in people-related matters such as introduce new joiners, coach junior team members, engage with senior management.
  • Promote best practice across the country by sharing learning across different teams/clusters.

Our requirements

Additional requirements:

  • Knowledge of English (min. B2), French (min. B1)
  • Bachelor degree preferred (business related major) or equivalent experience
  • Strong analytical mindset and ability to use data analysis in pricing and strategic decisions
  • Previous experience in Customer service or operations
  • Experience in Microsoft Office; GSAP/ H3 experience preferred
  • Possess a strong Customer service ethic and ability to understand, meet and champion the Customer’s needs, while staying within the policies and procedures of Shell
  • Understand Shell’s Play Book and customer value proposition
  • Able to demonstrate a continuous improvement mindset
  • Demonstrated communication and relationship building skills
  • Demonstrate a willingness to be coached, showing an openness to feedback and performance improvement opportunities


  • remote work opportunities
  • flexible working time
  • corporate products and services at discounted prices
  • christmas gifts
  • private medical care
  • life insurance
  • charity initiatives
  • employee referral programme
  • parking space for employees
  • electric car charger
  • leisure zone
  • fruits
  • integrations events
  • sharing the costs of sports activities
  • sharing the costs of foreign language classes
  • sharing the costs of tickets to the movies, theater

Recruitment stages

1. Find a perfect career opportunity and apply
2. Be invited to the process via call with recruiter
3. Nail your job interview (assessment center)
4. Get an offer and start your adventure with Shell

Wymiar godzin
Pełny etat
Poziom stanowiska
MS Office
Wymiar godzin
Pełny etat
Poziom stanowiska
MS Office