What will you do?

• Provide excellent email support to advertisers, agencies, and client sales representative on Ads product suite with clear and timely communication, quality deliverables, and innovative solutions

• Perform proactive and reactive analyses of campaign delivery in order to increase performance and drive revenue

• Diagnose and troubleshoot technical issues that prevent customers from succeeding on our ad platforms

• Be an expert on digital ad ecosystems

• Use data to troubleshoot campaign delivery, reporting, ad performance, and respond to campaign optimization queries

• Maintain established QA scores on responses and adhere to operational KPIs Knowledge

What do we expect from you?

• Bachelor s degree or relevant experience in Marketing, Advertising, STEM, or related field

• 1 year working in Zendesk, Salesforce or similar CRM

• 1 year in digital advertising, ad operations, technology or another related field

• Solid understanding of programmatic ad buying and auction marketplace dynamics

• Experience in ad trafficking, ad support and experience performing quality assurance checks and debugging issues with active campaigns

• Strong analytical skills with demonstrable experience working with large data sets to solve business problems, leveraging Excel or Gsheets

• Working within a data platform such as Looker or Tableau will be a strong asset

• Willingness to work on a rotating schedule across 7 day work week